Salman Husain Ghori
Phase 8 Bahria Town, Rawalpindi
Summary
Dynamic OSS solutions expert with over 25 years of experience at Nokia, specializing in multi-vendor platform leadership and project management. Proven expertise in element management systems and disaster recovery, driving network optimization and enhancing vendor coordination. Achieved significant improvements in system availability and performance management. Committed to delivering impactful results in telecommunications.
Overview
29
29
years of professional experience
1
1
Certification
Work History
OSS Solutions Expert
Nokia
12.2022 - Current
- Multi-Vendor Platform Leadership: Orchestrated the deployment and operational management of high-tier EMS platforms, including ZTE UME, NetNumen U31, and Nokia NetAct OSS5.2, ensuring 99.9% system availability.
- Cross-Domain Project Management: Led technical projects across Core, Transport, Radio, and VAS domains, streamlining interdepartmental workflows and enhancing network visibility.
- Performance & Optimization: Managed Network Management Systems (NMS) for real-time performance tracking and KPI analysis, identifying and resolving network bottlenecks.
- Stakeholder & Vendor Management: Served as primary technical lead for vendor relations with Nokia and ZTE, ensuring SLA compliance and facilitating system feature enhancements.
- Inventory & Fault Management: Oversaw centralized inventory systems and utilized NetViewer and Radio Commander for proactive fault detection and rapid incident response across the transport domain.
- Data Protection & Backup: Directed backup operations using IBM Tivoli Storage Manager, implementing robust disaster recovery protocols and ensuring the integrity of critical network configuration data.
Manager OSS (Telenor Project)
ZTE Pakistan
07.2016 - 01.2023
- Lead the end-to-end management of multi-vendor OSS/NMS ecosystems, ensuring seamless network operations across Core, Transport, Radio, and VAS domains for a large-scale telecommunications environment.
- Managed high-availability Element Management Systems (EMS) including ZTE UME, NetNumen U31, and Nokia NetAct (OSS5.2), supporting over [X,000] network elements to enhance operational reliability.
- Orchestrated technical operations and vendor coordination between Nokia and ZTE, resolving cross-platform interoperability issues and ensuring consistent FCAPS (Fault, Configuration, Accounting, Performance, and Security) management.
- Directed the full lifecycle of mission-critical projects, including NMS migrations and system upgrades, reducing deployment timelines by [X]% through improved vendor liaison and resource planning.
- Established proactive monitoring frameworks that enhanced Network Performance Management (PM) accuracy and reduced Mean Time to Repair (MTTR) for critical faults.
- Designed and maintained enterprise-level backup and disaster recovery strategies using IBM Tivoli Storage Manager (TSM), achieving a 100% success rate in data restoration drills and securing vital network configuration data.
- Streamlined NMS Inventory Management processes, ensuring real-time synchronization between live network assets and OSS database for improved reporting accuracy.
- Authored Standard Operating Procedures (SOPs) for system maintenance and emergency recovery, significantly improving team response times during network outages.
Team Lead OSS (Telenor Project)
ZTE Pakistan
Islamabad
04.2012 - 07.2016
- Managed element management systems, including ZTE NetNumen U31, Nokia NetAct OSS5.2, and NetViewer, for core, transport, VAS, and transport domains to ensure effective system performance.
- Oversaw network management systems, focusing on performance monitoring, inventory management, and IBM Tivoli Storage Manager for reliable backup management.
- Led cross-functional teams to achieve project milestones effectively.
- Coordinated training sessions to enhance team skills and knowledge.
- Developed project plans to align with organizational goals and timelines.
Team Lead OSS (Telenor Project)
Huawei Technologies
Islamabad
09.2011 - 05.2012
- Administered OSS applications, workstations, and conducted daily, weekly, and monthly maintenance and audit tasks.
- Ensured availability of OSS-related reports, including monthly, weekly, and daily summaries for effective decision-making.
- Administered NMS/EMS integration and upgrades, ensuring seamless installation of technical notes.
- New NMS integration, Handover testing & System stability checks with verifications.
- Administered users, groups, roles, and access rights.
- Facilitated customer meetings, providing comprehensive reporting and presentations to management.
OSS Engineer (Managed Services) Telenor Project
Nokia Siemens Networks
03.2008 - 09.2011
- Managed 3 NetAct Regional Clusters at OSS5.2 MP2, connecting 150 BSS and 120 CS-Core & PS-Core NE's to 1 Global Cluster at OSS4.2 SU4 GR-4.8, enabling streamlined network operations.
- Developed operational frameworks for network management and optimization.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Implemented troubleshooting procedures for network issues and system failures.
Team Lead IT Support (Nokia Project)
IBM Pakistan
Islamabad
01.2004 - 12.2008
- Executed deployment of IBM Nokia Standardized Workstation Platform and facilitated system migration from Windows 2000 to MS Windows XP Professional, enhancing user experience.
- Delivered Tier II support for hardware, software, and network issues, ensuring timely resolution for end-users.
- Managed administration of hardware, software, and user accounts via Tivoli, streamlining access and support processes.
IT Support Engineer (2nd Line Support for Business Partners)
IBM Pakistan
Karachi
07.1997 - 03.2004
- Provided nationwide support for IBM Standardized Workstation Platform, Lotus Notes, software installation, and networking issues.
- Resolved IT issues independently, applying new techniques to enhance customer problem resolution.
- Evaluated and prioritized incoming phone and email requests for technical assistance, ensuring timely support for users.
- Rectified common operating system failures, application problems, and printer issues.
- Provided desk side support, dealer support, and warranty issue resolution.
Education
DAE - Electronics
Govt. College of Eng. and Technology
Karachi01-1992
Skills
- Cloud-based OSS Solutions
- Network Administration
- Network Management Systems
- ZTE UME
- NetNumen U31
- Nokia NetAct
- Huawei management tools
- Performance management tools
- Backup & Restoration
- Service Continuity Planning
- Systems integration
- Project management
- Vendor coordination
- Technical documentation
- Operating Systems
- Team leadership
- Team leadership
Websites
Certification
Cultivating Digital Dexterity
Certifications
NetAct OSS 5.1 Administration Course -1 NSN Academy (Espoo – Finland)
NetAct OSS 5.1 Administration Course -2 NSN Academy (Johannesburg – South Africa)
NetAct OSS 5.1 Administration Course -3 NSN Academy (Johannesburg – South Africa)
XRM01 Servicing IBM xSeries Servers Part 1 (IBM Pakistan)
XRR02 Servicing IBM xSeries Servers Part 2 (IBM Pakistan)
RTI03 IBM Thinkpad Effective Troubleshooting (IBM Pakistan)
ZRDC01 IBM Desktop Systems (IBM Pakistan)
TXW02-R20 PC Architecture (IBM Pakistan)
Computer Technical Support (Brainbench) Online
Awards
- Letter of Appreciation (Deploying Lotus Notes in IBM Pakistan)
- Letter of Appreciation (LTE VMAX Expansion-2018)
- Letter of Appreciation IPDR Expansion (Telenor Pakistan)
- Deployment of ZTE ZXVMAX VoLTE System (Telenor Pakistan)
- ZTE ZXUN EMSPlus & IPDR Migration (Telenor Pakistan)
Accomplishments
- Letter of Appreciation (Deploying Lotus Notes in IBM Pakistan)
Letter of Appreciation (LTE VMAX Expansion-2018)
Letter of Appreciation IPDR Expansion (Telenor Pakistan)
Deployment of ZTE ZXVMAX VoLTE System (Telenor Pakistan)
ZTE ZXUN EMSPlus & IPDR Migration (Telenor Pakistan)
Letter of Appreciation, LTE VMAX Expansion, 12/01/18
Letter of Appreciation, IPDR Expansion Project from 180 to 360 Gbps
Technical Skills Profile
Technical Skills Profile
Platforms: ZTE UME, NetNumen U31 (RAN/CN), Nokia NetAct (OSS5.2),NetViewer, Radio Commander. Tools: Integrations with NMS like Alarm Management, IBM Tivoli Manager, Performance Management, Inventory Tracking Systems.
Protocols/Tech: SNMP, J2EE-based OSS Architecture, Disaster Recovery,Backup & Restoration.
Timeline
OSS Solutions Expert
Nokia
12.2022 - Current
Manager OSS (Telenor Project)
ZTE Pakistan
07.2016 - 01.2023
Team Lead OSS (Telenor Project)
ZTE Pakistan
04.2012 - 07.2016
Team Lead OSS (Telenor Project)
Huawei Technologies
09.2011 - 05.2012
OSS Engineer (Managed Services) Telenor Project
Nokia Siemens Networks
03.2008 - 09.2011
Team Lead IT Support (Nokia Project)
IBM Pakistan
01.2004 - 12.2008
IT Support Engineer (2nd Line Support for Business Partners)
IBM Pakistan
07.1997 - 03.2004
DAE - Electronics
Govt. College of Eng. and Technology