Salman Shujat
Engineering | Management
Rawalpindi,Punjab
Summary
Enthusiastic engineering manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of technical and non-technical. Motivated to learn, grow and excel in any industry.
Overview
2
2
Certifications
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Technical Support Specialist
Keeptruckin
Islamabad, Pakistan, Punjab
08.2020 - 11.2020
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Customer Support Representative
Stellar Wollongong
Wollongong, Australia, NSW
03.2020 - 07.2020
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Controls System Engineer
Coengineer
Sydney, Australia, NSW
11.2019 - 03.2020
- Determined most effective and efficient approach to meet deadlines to ensure projects were completed on time.
- Delivered exceptional level of service to stakeholders by listening to concerns and implemented required changes in the modules.
NBN Surveyor
CIS International
Sydney, Australia, NSW
08.2018 - 08.2019
- Contract based company working for major telecom companies in multiple cities Telecom troubleshooting at customer premises by providing real-time onsite support to customers.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
Education
Master of Engineering - Computer Engineering Technology
University Of Wollongong
Wollongong, Australia 07.2016 - 05.2018
Bachelor of Science - Computer System Engineering
Ghulam Ishaq Khan Institute Of Technology
Topi, Sawabi 08.2011 - 05.2015
Skills
Agileundefined
Certification
Big Data (In the process)
Timeline
Technical Support Specialist
Keeptruckin
08.2020 - 11.2020
Customer Support Representative
Stellar Wollongong
03.2020 - 07.2020
Controls System Engineer
Coengineer
11.2019 - 03.2020
NBN Surveyor
CIS International
08.2018 - 08.2019
Master of Engineering - Computer Engineering Technology
University Of Wollongong
07.2016 - 05.2018
Bachelor of Science - Computer System Engineering
Ghulam Ishaq Khan Institute Of Technology
08.2011 - 05.2015
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