Salman Shafieq

• Generate internal and customer reports to manage daily operations and evaluate issues for viable solutions.
• Coordinate processes across departments for managed services programs and prioritize incoming projects.
• Communicate tasks to team members, track progress, and resolve CRM case issues with users and management.
• Enter time entries for Integration and Logistics projects and review daily warehouse orders.
• Utilize Microsoft CE and Dynamics daily for case creation and purchase order management.
• Maintain spreadsheets for Depot programs and seek feedback to continuously improve processes and reporting.

• Coordinate schedules, recruit and train sales representatives, and manage sales leads.
• Supervise the sales team, address customer inquiries, and assist in closing deals.
• Track sales performance metrics and support the team in meeting goals.

• Assist in warehouse operations, including ordering, receiving, stocking, and distributing materials.
• Obtain quotes, negotiate prices, and order parts while adhering to budget constraints.
• Resolve ERP-related queries by coordinating with developers and maintain an organized storeroom.
• Schedule and assign tasks to employees, ensuring operational requirements are met.
• Prepare financial documents (invoices, bills) and manage accounts payable/receivable in ERP.
• Collaborate on purchase orders, manage payroll, and enter financial data into relevant software.
• Verify account balances, bank deposits, and manage daily transactions while reporting on debtors and creditors.
• Input customer and account data accurately and timely from source documents.
• Implement ERP systems in collaboration with IT, guiding users on software usage.
• Generate reports, back up work, and ensure proper office equipment functionality.
• Ensure timely delivery of goods and address customer queries.
• Balance cash registers and stay updated on promotions, reporting discrepancies to the manager.

• Focus on building and maintaining strong customer relationships through personal interactions.
• Efficiently gather market and customer information to facilitate negotiations on pricing, delivery, and specifications.
• Ensure high levels of customer satisfaction while engaging with clients.

• Ensure timely supply of office materials and field station requirements while coordinating project needs with the team.
• Develop project plans, goals, budgets, and identify necessary resources, resolving software queries for UNMOGIP.
• Prepare requests for proposals and facilitate meetings for selecting project services and products.
• Process service entry sheets for prompt vendor payments and assist in evaluating offers through tabulation sheets.
• Manage warehouse operations based on future demand estimates, ensuring inventory aligns with physical counts.
• Maintain accurate records of fuel consumption, process fuel bills in SAP, and oversee fire extinguisher and laundry services.

I earned my Master's in Business Administration from IQRA University Islamabad in 2019, achieving a CGPA of 3.72. I received a scholarship every semester throughout the program.