IT professional specializing in problem-solving and effective communication. Expertise in managing IT support requests and coordinating system installations to enhance user experience and minimize operational disruptions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Assistant Manager
SUI NORTHERN GAS PIPELINES LIMITED
SIALKOT- PUNJAB, PAKISTAN
09.2023 - Current
Managed IT support requests and resolved issues for all staff and departments, ensuring minimal disruption.
Provided technical support to users in troubleshooting hardware and software issues.
Directed the installation of new systems including hardware, operating systems, and application software.
Coordinated hardware and software installations across company facilities to enhance operational capabilities.
Trained employees on new software applications and systems to improve user proficiency and adoption.
Maintained detailed records of all IT assets including hardware, software licenses, and warranties.
IT Support Engineer
TECHMATE LLC
DUBAI, UNITED ARAB EMIRATES
06.2023 - 08.2023
Diagnosed and resolved network connectivity issues, ensuring continuous service availability.
Installed and configured computer systems, ensuring optimal performance for users.
Documented support requests and resolutions accurately, facilitating knowledge sharing and future troubleshooting.
Trained staff on new technologies and software applications, enhancing user proficiency and satisfaction.