Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Preference
Timeline
CustomerServiceRepresentative
Salman  Saeed
Open To Work

Salman Saeed

Sialkot

Summary

IT professional specializing in problem-solving and effective communication. Expertise in managing IT support requests and coordinating system installations to enhance user experience and minimize operational disruptions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Assistant Manager

SUI NORTHERN GAS PIPELINES LIMITED
SIALKOT- PUNJAB, PAKISTAN
09.2023 - Current
  • Managed IT support requests and resolved issues for all staff and departments, ensuring minimal disruption.
  • Provided technical support to users in troubleshooting hardware and software issues.
  • Directed the installation of new systems including hardware, operating systems, and application software.
  • Coordinated hardware and software installations across company facilities to enhance operational capabilities.
  • Trained employees on new software applications and systems to improve user proficiency and adoption.
  • Maintained detailed records of all IT assets including hardware, software licenses, and warranties.

IT Support Engineer

TECHMATE LLC
DUBAI, UNITED ARAB EMIRATES
06.2023 - 08.2023
  • Diagnosed and resolved network connectivity issues, ensuring continuous service availability.
  • Installed and configured computer systems, ensuring optimal performance for users.
  • Documented support requests and resolutions accurately, facilitating knowledge sharing and future troubleshooting.
  • Trained staff on new technologies and software applications, enhancing user proficiency and satisfaction.

Education

Bachelor of Science - Information Technology

UNIVERSITY OF SIALKOT
SIALKOT
08-2022

Skills

  • network troubleshooting
  • system installation
  • hardware configuration
  • software deployment
  • user training
  • tech support management
  • Network configuration
  • effective communication
  • problem solving
  • customer service
  • Customer care
  • Multitasking capacity

Languages

English
Upper Intermediate (B2)
B2
Urdu
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1

Certification

CCNA - CORVIT SYSTEMS LAHORE

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-Site

Salary Range

₨70000/yr - ₨120000/yr

Timeline

IT Assistant Manager

SUI NORTHERN GAS PIPELINES LIMITED
09.2023 - Current

IT Support Engineer

TECHMATE LLC
06.2023 - 08.2023

Bachelor of Science - Information Technology

UNIVERSITY OF SIALKOT
Salman Saeed