Salman Mufeed
General Manager
Karachi
Summary
Dynamic General Manager with a proven track record at International Marketing Services, excelling in operations management and relationship building. Spearheaded strategic initiatives that expanded market share and enhanced customer satisfaction. Adept at financial administration, I fostered team leadership and streamlined processes, driving significant business growth and operational efficiency.
Overview
23
23
years of professional experience
Work History
General Manager
International Marketing Services
01.2017 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Reported issues to higher management with great detail.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Head of Sales
International Marketing Services
01.2010 - 12.2016
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
- Expanded market share with targeted sales initiatives and strategic partnerships.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained up-to-date knowledge of products and services offered to customers.
Operations Manager
International Marketing Services
01.2003 - 12.2009
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
Education
MBA - Business Administration And Management
Karachi 04.2001 -
Master of Arts - Economics
University of Karachi
Karachi 04.2001 -
Diploma - E-commerce
Noor Collegiate
Karachi 04.2001 -
Bachelors - Commerce
University of Karachi
Karachi 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project managment
Relationship building
Financial administration
Branding
Efficient multi-tasker
Market analysis
Supply chain management
Additional Information
Attended International Conferences and Exhibitions in many countries.
WEE (World Elevator and Expo 2008, 2012, 2016, 2018, 2024 in Beijing, Guangzhou, Shanghai China)
Istanbul Elevator Conference 2013, 2019 in Istanbul Turkey
Elevator Exhibition in Rome 2008, 2014, 2015 Italy
also traveled to USA and Saudia Arabia for searching of new market and product.
Timeline
General Manager
International Marketing Services
01.2017 - Current
Head of Sales
International Marketing Services
01.2010 - 12.2016
Operations Manager
International Marketing Services
01.2003 - 12.2009
MBA - Business Administration And Management
04.2001 -
Master of Arts - Economics
University of Karachi
04.2001 -
Diploma - E-commerce
Noor Collegiate
04.2001 -
Bachelors - Commerce
University of Karachi
04.2001 -
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