Summary
Overview
Work History
Education
Skills
Profession Relevant Skills
Languages
Hobbies and Interests
Timeline
Generic

Salman Bashir

Multan, Punjab

Summary

Experienced and reliable customer service officer with extensive experience providing assistance. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Cloud Support Engineer

Systems Limited
09.2023 - 12.2023
  • Developed comprehensive documentation for clients, facilitating smooth transitions in handling their cloud environments.
  • Enhanced system performance by optimizing cloud infrastructure and implementing scalable solutions.
  • Improved application performance by identifying bottlenecks and implementing appropriate solutions.
  • Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.

Customer Service Representative

Jubilee Life Insurance
01.2022 - 04.2022
  • Proved successful working within tight deadlines and a fast- paced environment.
  • Paid attention to detail while completing assignments. Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Updated account information to maintain customer records.

Client Service Representative

EFU Life Assurance
03.2021 - 09.2021
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bachelor of Science - Computer Science And Programming

National College of Business Admin Economics
Multan, Punjab, Pakistan
04.2022

Skills

  • Data entry and maintenance
  • Customer account management
  • Database Management
  • Complaint resolution
  • MS Office and CRM
  • Communication
  • Documentation And Reporting
  • Attention to detail

Profession Relevant Skills

  • Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
  • Proficient understanding of Microsoft Word, Excel and Access.
  • Knowledgeable of common office electronics and tech support.
  • Passionate about promoting lasting customer satisfaction.
  • Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
  • Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
  • Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.


Languages

English
Upper intermediate
B2
Urdu
Advanced
C1

Hobbies and Interests

As much as I enjoy my customer service career, one of my true loves is cricket. I have a keen interest in playing cricket and have been actively involved in the sport for several years. I enjoy the teamwork, strategy, and discipline that cricket requires, and I regularly participate in local matches and tournaments. 

Timeline

Cloud Support Engineer

Systems Limited
09.2023 - 12.2023

Customer Service Representative

Jubilee Life Insurance
01.2022 - 04.2022

Client Service Representative

EFU Life Assurance
03.2021 - 09.2021

Bachelor of Science - Computer Science And Programming

National College of Business Admin Economics
Salman Bashir