SAKHAWAT ALI
Self Owner
MIAN CHANU
Summary
Productive Seller possessing superior customer service mindset and 3 to 4 years of experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in HTML and graphics paired with in-depth knowledge of product and still image photography. Skillful in managing and listing inventory and identifying new product opportunities.
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 2 years background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.
Dedicated supervisor with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with in-depth understanding of competitive landscape.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Online Seller
SAKS Finance LLC
St. Petersburg
02.2020 - 10.2022
- Utilized software to automate customer communication and order fulfillment.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Managed customer service inquiries and complaints for customer satisfaction.
Store Supervisor
KHAWAJAH BOOK CENTER
MIAN CHANNU
02.2018 - 02.2019
- Organized shift meetings to communicate and resolve issues for night operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory analysis to determine optimal stock levels.
Mobile Repairing Technician
SUUNY MOBILE's
MAIN CHANNU
07.2014 - 12.2017
- Executed tasks within time and budget constraints.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Replaced worn or broken parts on machines and equipment.
- Rewired and replaced faulty electrical components in equipment.
- Detected and repaired machinery faults using electrical and manual testing methods.
Education
No Degree - Computational Science
04.2001 -
Skills
Online platforms
Timeline
Online Seller - SAKS Finance LLC
02.2020 - 10.2022
Store Supervisor - KHAWAJAH BOOK CENTER
02.2018 - 02.2019
Mobile Repairing Technician - SUUNY MOBILE's
07.2014 - 12.2017
GOVT MODEL HIGH SCHOOL - No Degree, Computational Science
04.2001 -
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