I enjoy socialising and spending time with family and friends and love to meet new people I love playing sports such as cricket I enjoy watching movies in cinema and going out I also like surfing the internet to keep myself updated with the current legislations, technological advances and IT, and to enhance my general knowledge as well as knowledge and information relating to my interest and business
Sajjad Rahman Sabawoon
Northwood Hills,London
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Transactional and Customer Support Officer
Bahar Money Transfer Ltd
London, London
01.2020 - Current
- Working as transaction and customer support officer in the company. I have been trained in Anti-Money Laundering and Combating Financing of Terrorism in July 2019. I have also completed my refresher trainings regarding the latest AML Policies and Procedures including the 5th amendment AMLD in March 2020 as well as in July 2020. I have recently successfully completed a course in Anti Money Laundering and terrorist Financing, a course which is awarded in association with Alliance Manchester Business School, the University of Manchester. I have passed ICA Certificate in Anti Money Laundering with distinction on 18th December 2020. I had a refresher training course on 9th August 2021, successfully passed the test and was awarded with the training certificate.
- I am keen to learn and put myself up for new tasks and always try to reach my target tasks on time and complete them well before their deadlines.
- My duties include customer service – face to face customers dealing, transaction processing, transaction monitoring, complaints handling and processing, record keeping, daily reports, reconciliation, reporting suspicious behaviour/activity to our MLRO, Customer due diligence, Enhanced due diligence, new customers registration, ID verification and KYC. Getting trained and becoming aware of any new rule or legislation by attending all the trainings, webinars, meetings and keeping myself aware and well-informed.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Delivery Driver
Papa John's
London
05.2020 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Driver
Dominos
London
11.2018 - 09.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- on busy days lead the other delivery drivers by dispatching and guiding them through easy routes to get orders to the customers on time.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Delivery Driver
Dominos
London
06.2017 - 12.2017
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Worked overnight shifts during peak periods to meet coverage needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Stock Associate
Hollister Co
London
08.2016 - 11.2016
- Blocked and faced products on displays and shelves in accordance with company policy.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Greeted customers and directed to requested products.
- Placed special customer orders for custom or special order merchandise.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Sales Associate
Poundland
London
10.2015 - 12.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Assistant Solicitor
Ealing Equality Council
London
07.2015 - 08.2015
- Researched and wrote contracts, agreements and proposals.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Advised clients on legal matters such as housing benefits and civil disputes between landlord and tenant.
- Apprised clients of potential risks and costs associated with each course of action.
- Taking calls and shadowing professional solicitors
Assistant Volunteer
Barclays Bank
London
06.2013 - 07.2013
- I was customers' first point of contact to navigate them to the relevant staff.
- Helped customers, especially elderly with their bill payments and other banking services
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Supported program leaders with administrative support duties.
Education
A Level -
Acton Sixth Form
London 09.2014 - 07.2016
High School Diploma -
Acton High School
London 09.2011 - 07.2014
Skills
Customer support and assistance
Customer needs anticipation and conflict mitigation
Customer service understanding
Customer service and engagement
Issues resolution
Script review and revision
IT skills
Additional Information
- Managed the demands of part time work alongside full-time study
- Flexible – able to adapt successfully to changing situations
- Able to work in a group
- Able to express ideas clearly and confidently in speech
- Manage time effectively, prioritizing tasks and able to work to deadlines
- Obtained experience in running a regulated business
- Able to handle day to day activities of a business
- Able to apply relevant compliance procedures in appropriate time and manner
- Able to manage and lead my team
Interests
Computing
- Highly frequent user of Microsoft Word, Power Point and Excel
- Experienced user of Remittance Management Software System Online, Desktop and App interface with regards to data entry, registration of new customers. Processing transactions and monitoring,
- Efficiently carrying out KYC, CDD, EDD and AML checks on customers and businesses in Remittance Management Software.
- Active in frequent legal discussions on academic blogs
Additional activities
Participation in Political and Philosophical Debates in Sixth Form
- Increased my confidence in giving speeches
- Acquired the ability to argue with passion
University Mooting competition
- Gained experience in public speaking
- Improved ability to solve issues arose by the opposition
Timeline
Delivery Driver
Papa John's
05.2020 - 03.2021
Transactional and Customer Support Officer
Bahar Money Transfer Ltd
01.2020 - Current
Delivery Driver
Dominos
11.2018 - 09.2019
Delivery Driver
Dominos
06.2017 - 12.2017
Stock Associate
Hollister Co
08.2016 - 11.2016
Sales Associate
Poundland
10.2015 - 12.2015
Assistant Solicitor
Ealing Equality Council
07.2015 - 08.2015
A Level -
Acton Sixth Form
09.2014 - 07.2016
Assistant Volunteer
Barclays Bank
06.2013 - 07.2013
High School Diploma -
Acton High School
09.2011 - 07.2014