KCML
Sajjad Ali
Automotive Technical Supervisor
Lahore
Summary
I have more then twenty years of experience in Automotive Field starting from Mechanical Technician to Lead workshop Technical Supervisor , working on different brand of vehicle's such as GM , Cadillac , Chevrolet , Nissan , Honda , and Isuzu Trucks ,
Long time working experience with Different authorized Automotive Dealers, Such as Hond Fort Lahore Pakistan , and Twenty years working with Alissa Automotive Universal Motors Saudi Arabia,
I am Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
10
10
Certificates
2
2
Languages
Work History
Automotive Spare Parts Sales
Own Business
Lahore
01.2021 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Automotive Technical Supervisor
Alissa Universal Motors
Riyadh
10.2010 - 09.2020
- Formulated plans for improving procedures, training and processes.
- Calibrated, maintained and operated equipment for maximum performance.
- Produced documentation on latest updates as well as reports detailing findings and recommendations.
- Allocated resources for optimum coverage and effectiveness.
- Lead team 17 personnel focused on Service & Customers .
- Organized system operating procedures to strengthen controls.
- Maintained authoritative knowledge through continued education and ongoing training.
- Developed technical requirement documentation for new software products.
- Improved systems with addition of new features and infrastructure.
- Assessed business requirements to create focused solutions.
Automotive Service Advisor
Alissa Universal Motors
Riyadh
10.2005 - 09.2010
- Answered questions and provided information about Service Job order to customer .
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Suggested additional services to customers in order to meet upsell goals.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
Automotive Technician
Alissa Universal Motors
Riyadh
10.1998 - 09.2005
- Performed safety and emissions inspections.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Read and followed technical documentation to complete accurate repairs.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Performed emissions tests according to standard procedures.
Education
Secondary School Certificate - Applied Science
Allama Iqbal High School
Lahore - Pakistan 04.1991 - 04.1993
Diploma of Associate Engineer - Automotive Mechanical Engineering
Govt College of Technology Lahore
Lahore - Pakistan 05.1993 - 12.1996
Skills
Negotiation
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of 17 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
Pakistan Overseas Foundations
Additional Information
- Strong communication skills to work with customers, suppliers, upper management and employees
- Accounting skills in order to run a profitable department
- Marketing knowledge to build a solid clients
- Technical and mechanical skills
- Business-savvy personality
- Ability to spend long days on their feet
- Detail-oriented trouble-shooting skills needed to make unusual diagnoses
- Strong communication skills to work with customers, suppliers, upper management and employees
- Accounting skills in order to run a profitable department
- Marketing knowledge to build a solid clients
- Technical and mechanical skills
- Business-savvy personality
- Ability to spend long days on their feet
- Detail-oriented trouble-shooting skills needed to make unusual diagnoses
Software
Window's
Microsoft Office & Words
Certification
GM Chassis Electrical / Electronics
Cricket
Playing Cricket During School & College Times ,
Timeline
Automotive Spare Parts Sales
Own Business
01.2021 - Current
Isuzu Warranty & TIR Training
04-2019
Isuzu Quality Controller Training
12-2018
Automotive Technical Supervisor
Alissa Universal Motors
10.2010 - 09.2020
GM Delphi Control System
11-2008
C & E Series Training
10-2008
Automotive Service Advisor
Alissa Universal Motors
10.2005 - 09.2010
Isuzu D- Max Training
04-2005
Chevrolet Epica Update
08-2004
GM Integrated Controls
10-2003
GM Appreciation Certificate
11-2001
GM Certificate Of Technicians Guid
02-2001
GM Chassis Electrical / Electronics
12-2000
Automotive Technician
Alissa Universal Motors
10.1998 - 09.2005
Diploma of Associate Engineer - Automotive Mechanical Engineering
Govt College of Technology Lahore
05.1993 - 12.1996
Secondary School Certificate - Applied Science
Allama Iqbal High School
04.1991 - 04.1993
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