Sajid Ali
Rawalpindi
Summary
Senior Branch Manager with over 24+ years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and Sales. Extensive knowledge of banking products and services as well as business development and marketing. Personable leader with impressive customer service skills.
Overview
24
24
years of professional experience
Work History
Branch Manager
Askari Bank Ltd
03.2010 - 06.2022
- Generate annual target of 500 million.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Gathered and reviewed customer feedback to improve operations.
Floor Manager
Askari Bank Ltd
02.2008 - 02.2010
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed full team schedule to maintain adequate coverage.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Encouraged and motivated team of [Number] retail professionals to deliver superior service in every customer interaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Relation Ship Manager
Askari Bank Ltd
03.2004 - 04.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Branch Banking Officer
Askari Bank Ltd
07.1998 - 04.2004
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Recommended loan approvals and denials based on customer loan application reviews.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
Education
Master of Science - Plant Breeding And Genetics
Universirty of Agriculture Fasialabad
Rawalpindi11.1993
MBA - Marketing
AJK University
Sialkot09.2000
Certificate - Excellence in Service
Askari Bank Training Academy
RawalpindiCertificate - Comprehensive Trade Finance
Askari Bank Training Academy
RawalpindiCertificate - Anti Money Laundering Future Challenges
Askari Bank Training Academy
RawalpindiCertificate - Consumer Finance And Service Quality Control
Askari Bank Training Academy
RawalpindiSkills
- Financial Analysis
- Process Improvement
- Business Development
- Branch Operations Management
- Microsoft Office
Timeline
Branch Manager
Askari Bank Ltd
03.2010 - 06.2022
Floor Manager
Askari Bank Ltd
02.2008 - 02.2010
Relation Ship Manager
Askari Bank Ltd
03.2004 - 04.2008
Branch Banking Officer
Askari Bank Ltd
07.1998 - 04.2004
Master of Science - Plant Breeding And Genetics
Universirty of Agriculture Fasialabad
MBA - Marketing
AJK University
Certificate - Excellence in Service
Askari Bank Training Academy
Certificate - Comprehensive Trade Finance
Askari Bank Training Academy
Certificate - Anti Money Laundering Future Challenges
Askari Bank Training Academy
Certificate - Consumer Finance And Service Quality Control
Askari Bank Training Academy
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