Sajeel Ali
Lahore
Summary
Specialist with 5 years of experience seeking a challenging role that utilizes my skills in delivering exceptional customer service and driving loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Services Representative
Bright Future
08.2020 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
BBA - IT
University Of Engineering And Technology Lahore
Lahore 01.2025
College -
Punjab Group Of Colleges
Lahore, PB01.2022
High School - undefined
Government Boys High School Baghbanpura Lahore
01.2020
Skills
- Project management
- Effective communication
- : Effective verbal and written communication skills
- Data analysis
- Empathy
- : Ability to understand and relate to customers' concerns
- 3
- Problem-solving
- : Strong analytical and problem-solving skills
- 4
- Time management
- : Ability to prioritize tasks and manage time efficiently
- 5
- Adaptability
- : Flexibility to adapt to changing situations and priorities
- Technical Skills
- CRM software
- : Proficiency in CRM systems (eg, Salesforce, HubSpot)
- Customer service tools
- : Familiarity with customer service software (eg, Zendesk, Freshdesk)
- Data analysis
- : Basic data analysis skills to track customer interactions and trends
- Multichannel support
- : Ability to support customers across multiple channels (eg, phone, email, chat)
- Personal Qualities
- Proactive
- : Taking initiative to resolve customer issues and improve processes
- Patient
- : Remaining calm and composed under pressure
- Positive attitude
- : Maintaining a positive and professional demeanor
- Customer service
Certification
- Sales Manager Certificate
Languages Known
English
Urdu
French (Basic)
Sariki
Punjabi
Hobbies and Interests
- 1.
- Volunteering
- : Shows empathy, teamwork, and community involvement., 2.
- Writing/Blogging
- : Demonstrates writing, communication, and storytelling skills., 3.
- Problem-solving games/Puzzles
- : Highlights analytical and problem-solving skills., 4.
- Team sports
- : Exhibits teamwork, communication, and leadership skills., 5.
- Learning new skills/Courses
- : Shows enthusiasm for learning, self-motivation, and adaptability.
- For a Customer Relationship Specialist
- 1.
- Reading
- : Demonstrates a desire for knowledge and self-improvement., 2.
- Traveling
- : Shows adaptability, cultural awareness, and openness to new experiences., 3.
- Mentoring/Coaching
- : Highlights leadership, empathy, and communication skills.
Disclaimer
Place: Canada (SAJEEL ALI)
Personal Details
- Father's Name: Shahid Mehmood
- Date of Birth: 2002-08-28
- Gender: Male
- Marital Status: Single
- Nationality: Pakistani
Timeline
Customer Services Representative
Bright Future
08.2020 - Current
High School - undefined
Government Boys High School Baghbanpura Lahore
BBA - IT
University Of Engineering And Technology Lahore
College -
Punjab Group Of Colleges
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