Summary
Overview
Work History
Education
Skills
Certification
Extra-curricular activities
Associations
Accomplishments
Timeline
Generic
SAIRA JAVED

SAIRA JAVED

Executive Human Resources Management
Lahore,Pakistan

Summary

Dynamic professional with over 24 years of experience Banking Industry, Human Resource Management ,Branch Banking Operations and Service Excellence. Adept at driving enterprise-wide initiatives, aligning HR strategies with business goals, leading high-impact projects in talent management, diversity & inclusion, performance systems, operational excellence and regulatory compliance.Hands on Experience in CRM & Process Re engineering for operational excellence. Well versed with Islamic, Micro Finance & Conventional banking systems & trends.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience
9
9
years of post-secondary education
2
2
Certifications

Work History

UH -Policy & Organizational Development

The Bank of Punjab
Lahore, Punjab
09.2023 - Current
  • Overseeing the development and implementation of policies related to organizational development and Financial well being including, Engagement, performance Management, inclusion & Retention.
  • Ensuring alignment with best practices while fostering a culture of continuous improvement.
  • Policy formulation & amendments across the employee life cycle: Talent Acquisition, on boarding, OD, training, governance ,performance, compensation, and separation.
  • Coordinating strategy meetings and preparing HRC & BOD Agendas.
  • Driving Reward and Salary surveys; translating insights into actionable strategies.
  • Managing Budgets, Organizational structures & JDs.
  • Goal setting & Development of risk-adjusted scorecards.
  • Spearheading D&I programs, Career Paths, succession planning and Woman leadership Program.
  • Re Engineering of Process at HR & drafting new Sops for smooth operations and effectiveness while identifying Key Risk indicators.
  • Management of Promotion cycles twice a year.
  • Preparation of Strategy and phase wise Implementation of Employee Financial well being.
  • Double hatting as Head of HR in BOP Exchange in its initial stage of establishment while deputation.
  • Worked for other subsidiaries of Bank of Punjab, HR Policy & SOPs, JDs & KPIs.

Head-Process Management & BPR

UBANK
03.2023 - 09.2023
  • Developed & Re design business process management system that tracked and monitored process performance, leading to increase in process compliance efficiency and excellence.
  • Manage Employee Appraisal goals & KPIs, Budget, trainings within the Group.
  • Trained Staff on operational processes and service excellence & Motivation.
  • Initiatives taken for Employee Engagement.
  • Draft Operational Manual for the very first time for Islamic, Conventional & Micro Finance Banking.
  • Introduction of Dash boards and trackers for better & transparent performance monitoring.
  • Worked on EOE Branch Expansion plan.

Department Head-Policy, Performance & Int Control

MCB Islamic Bank
07.2016 - 03.2023
  • Innovating and managing reward systems while driving Policies and organizational development initiatives.
  • Strategic employee rewards and recognition to foster a high-performance culture.
  • Collaborating with senior management to align policies with corporate governance.
  • Redesigned the reward system, leading to increased employee satisfaction and retention.
  • Implemented Standard operating procedures & development program's that enhanced employee skills and career growth.
  • End To End Employee Life cycle drafting all the processes and effective implementation.
  • Heading DA & Anti Harassment Unit.
  • Worked on D&I and Banking on Equality to introduce and implement.
  • Heading Medical & Employee Relationship unit.
  • Outsourcing & Vendor Management.
  • Established metrics to assess the effectiveness of Corporate Governance policies and initiatives.
  • Key role in Merger of NBP in 2018.
  • Development of Policy & SOP of Procurement & Security for the bank as additional assignment and handling all the relevant matters in the initial phase.

Unit Head-IBR & BPR

MCB
01.2010 - 07.2016
  • Developed & Re design the Existing processes for better tracking, reporting, financial performance, efficient and cost-effectiveness for reduction in overall TAT & improved effectiveness.
  • Heading the Unit of Inter branch & NBP Reconciliation.
  • Developed and implemented a performance dashboard that tracked key process metrics in real-time, allowing for quick and informed decision-making by management.

Service Quality Manager - Central Region

Atlas Bank
01.2008 - 12.2010
  • Created and implemented a system for tracking and monitoring projects progress and milestones, resulting in timely completion of projects in my region (Punjab) all branches.
  • Oversaw recruitment and on boarding of CROs resulting in decrease in turnover rate.
  • Coached and mentored Front line staff, resulting in improved job performance and product knowledge.
  • Established and maintained effective communication channels with internal and external stakeholders, resulting in improved customer service and satisfaction.
  • Developed and implemented efficient processes and procedures that streamlined operations, resulting in good rating in Mystery shopping.

Senior Branch Operation & Service Manager

KASB
01.2007 - 12.2008
  • Trained and mentored new customer service staff on procedures and customer service best practices.
  • Exceeded customer service expectations by providing friendly and courteous service within TAT.
  • Develop and handled branch operational matters and trained new employees on branch banking procedures and customer service best practices, resulting in reduction in customer on boarding time and better retention.
  • Created a customer service dashboard that provided real-time insights into customer service trends and performance metrics.

Floor Manager

Standard Chartered
01.2000 - 12.2007
  • Navigated post-merger transition from Union Bank.
  • Served as Focal point for customers and Managed services standard i.e Q-matic performance, ATM up time, service excellence and mystery shopping.
  • Maintained a neat and organized sales floor to ensure smoother customer services.
  • Manage Account opening KYC, inward & outward clearings, lockers card payments, and customer grievances.
  • Handling Audit & Compliance of branch.
  • Key role in merger of Emirates Bank and customer handling.
  • Worked and Internal Control officer.
  • Worked in almost all position in branch operations.
  • Started as MIS coordinator in President Office.

Internship Officer

The Bank of America
10.1999 - 12.1999

Education

Masters of Commerce - Commerce

Heilay College, Punjab University
Lahore
01.1997 - 12.1999

Bachelors - Commerce

Punjab University
Lahore
01.1994 - 12.1996

FSC- General Science Group - General Sciences

Lahore College For Woman Lahore.
Lahore
01.1992 - 12.1994

Skills

  • Policy Development & Implementation

  • Organizational Design

  • Operational efficiency

  • Alignment of Strategy with long & Short terms Goals

  • Corporate Governance

  • Internal control & Gap Analysis

Certification

AI Essential Certification, Online- Coresera, 09/01/24, 12/31/24

Extra-curricular activities

Visiting Faculty, Minhaj Center, Lahore, Punjab, Pakistan, 01/01/09, 12/31/13, Awareness sessions Woman development Programs. Monthly Visits.

Associations


  • Member, KSBL & UNDP, Woman Empowerment, Lahore, Punjab, Pakistan since 2024
  • Member, Woman Financial Dept, MCB Islamic Bank, Lahore, Punjab, Pakistan, 2022

Accomplishments

    Won Team Award PA- 2022 as reconganation of handling end to end performance appraisal cycle in MCB Islamic Bank

    Awarded by president as TOP contributor of the Group in BOP in May 2025

Timeline

UH -Policy & Organizational Development

The Bank of Punjab
09.2023 - Current

Head-Process Management & BPR

UBANK
03.2023 - 09.2023

Department Head-Policy, Performance & Int Control

MCB Islamic Bank
07.2016 - 03.2023

Unit Head-IBR & BPR

MCB
01.2010 - 07.2016

Service Quality Manager - Central Region

Atlas Bank
01.2008 - 12.2010

Senior Branch Operation & Service Manager

KASB
01.2007 - 12.2008

Floor Manager

Standard Chartered
01.2000 - 12.2007

Internship Officer

The Bank of America
10.1999 - 12.1999

Masters of Commerce - Commerce

Heilay College, Punjab University
01.1997 - 12.1999

Bachelors - Commerce

Punjab University
01.1994 - 12.1996

FSC- General Science Group - General Sciences

Lahore College For Woman Lahore.
01.1992 - 12.1994

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SAIRA JAVEDExecutive Human Resources Management