Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

SAIRA GILL

Customer Support Representative
Lahore

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Eager to leverage my extensive experience in handling diverse customer inquiries and providing timely, accurate resolutions to enhance the overall customer experience. Aiming to excel in a collaborative team environment while continuously improving and expanding my skills in customer support.

Overview

5
5
years of professional experience
3
3
Languages

Work History

CSR

Ovex tech
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Front Desk Officer

Ad Concept
01.2019 - 01.2020
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.


Data Entry Operator

Uniformers


  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.

Management

Leshine tech
  • Improved management skills by participating in rigorous training programs and workshops
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts

CCR

Transworld Home
02.2022 - Current
  • Examine equipment and adjusted monitoring controls to maintain system integrity and peak operations.
  • Documented plant activities in logs and detailed concerns and issues prior to distributing reports to manager.
  • Instituted positive work environment through effective inquiry response, delivery of constructive feedback and professional engagement.
  • Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.

Education

I.C.S -

BISE Lahore Board

Matric - undefined

BISE Lahore Board

B.A - undefined

University Of The Punjab

Skills

Computer Software Installationundefined

Personal Information

  • NIC Number: 35201-1815171-8
  • Father's Name: Sabir Gill
  • Date of Birth: 02/08/98
  • Gender: Female
  • Nationality: Pakistani
  • Marital Status: Single

References

Will be furnished on your demand.

Timeline

CCR

Transworld Home
02.2022 - Current

Front Desk Officer

Ad Concept
01.2019 - 01.2020

CSR

Ovex tech

Data Entry Operator

Uniformers

Management

Leshine tech

I.C.S -

BISE Lahore Board

Matric - undefined

BISE Lahore Board

B.A - undefined

University Of The Punjab

Similar Profiles

CREATE PROFILE
SAIRA GILLCustomer Support Representative