Saima Fawwad
Karachi
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Officer
Study Schooling System
Karachi, Pakistan
10.2019 - 10.2023
- Directed and oversaw office personnel activities.
- Planned staff and training meetings and scheduled conference rooms.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Answered phone inquiries, directed calls and took messages.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
Teacher
Scholars Indian School
Ras Al-Khaimah, United Arab Emirates
08.2004 - 11.2005
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Graded student papers and assignments to track student progression.
- Graded projects, exams and assignments to track student progression.
- Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
Customer Service Manager
Instaphone Digital
Karachi, Pakistan
08.2001 - 02.2003
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
Cabin Crew Member
Bhoja Air
Karachi, Pakistan
09.1999 - 08.2001
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
- Verified required equipment and related maintenance, sending parts out for service to resolve complex issues.
- Cross-trained shift personnel in various roles and tasks by frequently rotating assignments.
- Completed accurate audits of aircraft following cleaning and sanitization procedures.
- Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
- Ensured accurate collection of tickets before boarding began.
- Inspected aircraft cabins after disembarking to identify any damage or lost items left behind by passengers.
- Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
- Provided first aid assistance to passengers when necessary.
- Collaborated with pilots in preparing aircraft for departure from airports.
- Communicated effectively with customers using English language skills.
- Verified that all doors were secured before take off and landing.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Responded promptly to customer complaints or requests for service during flights.
Education
Master of Arts - Economics
University of Sindh
Jamshoro,Pakistan09-2023
Bachelor of Arts - Social Sciences
University of Karachi
Karachi,Pakistan10-2014
Skills
- Scheduling and calendar management
- Office Management
- Human Resources Support
- Records Management
- Scheduling appointments
- Relationship Building
- Document Control
Languages
Urdu
First Language
Certification
- AirTicketing And Tariff [April 2004]
- Microsoft Office software [ September 2002]
- Sewing and Cutting [July 2002]
Timeline
Administrative Officer
Study Schooling System
10.2019 - 10.2023
Teacher
Scholars Indian School
08.2004 - 11.2005
Customer Service Manager
Instaphone Digital
08.2001 - 02.2003
Cabin Crew Member
Bhoja Air
09.1999 - 08.2001
Master of Arts - Economics
University of Sindh
Bachelor of Arts - Social Sciences
University of Karachi
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