SAIM IMRAN
Lahore
Summary
Dynamic customer support and sales professional with a proven ability to sustain business growth and improve customer experience. Helped businesses generate over $300K+ in revenue using impactful sales strategies, lead generation & long-term client retention. Seeking a challenging role in customer support and sales to utilize expertise in building lasting relationships and driving revenue growth.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Creation Station Printing
05.2022 - Current
- Onboarded 3 key warehousing and fulfillment clients, boosting quarterly revenue by 28%
- Trained and supervised a team of 2 junior reps, a designer, and a fulfillment member on business operations and order systems
- Ensured a 95% order completion rate by meeting deadlines, and fostering long-term customer retention
- Coordinated with 3rd party vendors for promotional orders, minimizing errors and improving order process efficiency
- Increased monthly revenue by 10%-20% by encouraging new customers to fulfill all their printing needs from us
- Managed 30+ major event-based orders, ensuring timely delivery of all items
- Maintained up-to-date stock and pricing for 300+ products on the website every 3 months
Packaging Sales Manager
Emenac Packaging
08.2021 - 04.2022
- Led a 12-member team, including 7 packaging specialists, 2 estimators, 2 designers, and 1 production specialist
- Increased productivity through innovative team-building and sales strategies
- Expanded lead generation channels, resulting in a 25% quarterly increase in cold and warm leads
- 80% succession rate in achieving monthly sales team target
- Recruited, trained, and supervised 2 new specialists in business operations
- Set and met individual sales targets with a 90% success rate
- Motivated team with performance-based incentives, boosting overall performance
- Generated comprehensive monthly reports tracking sales, profits, and areas of improvements
- Upheld monthly team sales average of $33K
Packaging Sales Specialist
, Emenac Packaging
10.2019 - 08.2021
- Supervised 20+ monthly packaging sales inquiries via email, chat, and phone
- Engaged with potential customers to capture their packaging needs, budget, and timeline
- Coordinated with other departments for seamless order completion for 35+ clients quarterly
- Provided after-sales support and updates via chat, email, and phone
- Earned Employee of the Month recognition 4 times for top sales performance
- Sustained $13K average monthly sales revenue throughout the tenure
- Second highest monthly sale in the Company's history as a Junior Packaging Specialist, generating $43K in sales in the 7th month
Client Relations Specialist
Speed Home
01.2020 - 06.2021
- Facilitated homeowner-client communication via chats, boosting successful rent deals by 20% monthly
- Conducted outbound calls to homeowners, obtaining additional property info for 60% of submitted warm leads
- Educated homeowners on Speed Home services via calls, onboarding 5 to 7 homeowners daily
- Assisted 200+ homeowners in seamless property listing with Speed Home
- Utilized calls, WhatsApp, and emails to expand the prospect database
- Collaborated with the team, developing efficient strategies, and achieving a 50% productivity boost and monthly goals
Live Chat Representative
LiveAdmins LLC
01.2020 - 06.2021
- Administered live chats for 80+ Auto Dealership clients managed by LiveAdmins LLC
- Handled 70+ live chats daily, sending CRMs to clients for each interaction
- Maintained a monthly lead conversion rate exceeding 65% through live chat
- Adhered to client-specific instructions and canned messages during live chats
- Ensured a below 10% error rate and received 0 negative feedback from clients
- Recognized with the "Chat of the Month" award 7 times during the tenure
- Facilitated sales, service, parts, and finance appointments for customers via live chat
- Contributed to increased auto client sales through trade-ins and vehicle upselling strategies
Education
Bachelor of Science - Software Engineering
Virtual University of Pakistan
Lahore, Punjab, Pakistan04.2022
Intermediate - Computer Science
Punjab Group of Colleges
Lahore, Punjab, Pakistan08.2018
Skills
- Technical Skills: Project Management, AI Prompt Engineering, SEO, Social Media Management Market Research, and Data analysis
- Tools/Software: CRMs, G-Suite, Microsoft Office, Live Chat and Email Management Software, e-commerce platforms, and Remote Collaboration programs
- Project 1: RepMeUp, a project to help capable talent from Pakistan connect with employers from the US, enabling them to earn above-average income and support themselves
- Project 2: Created a UK-based TikTok shop to understand the drop shipping and e-commerce world better
Timeline
Customer Success Manager
Creation Station Printing
05.2022 - Current
Packaging Sales Manager
Emenac Packaging
08.2021 - 04.2022
Client Relations Specialist
Speed Home
01.2020 - 06.2021
Live Chat Representative
LiveAdmins LLC
01.2020 - 06.2021
Packaging Sales Specialist
, Emenac Packaging
10.2019 - 08.2021
Bachelor of Science - Software Engineering
Virtual University of Pakistan
Intermediate - Computer Science
Punjab Group of Colleges
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