Saif Ijaz
London
Summary
Customer Service Specialist
Proactive professional with excellent organizational and communication abilities. Significant experience in customer service, adept at handling pressure. Google AI certification acquired, providing a competitive edge in AI and prompt engineering. History of exceptional performance and a strong desire for career growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trainee Telecom Engineer
AEEIW LTD
London
08.2025 - 11.2025
- Championed exceptional 20% customer satisfaction by ensuring product and service standards were met. Cultivated lasting relationships and enhanced team dynamics in inclusive workplace environment. Facilitated personal and professional development during my transformative tenure within company.
- Utilised GPS navigation and traffic management systems to ensure timely delivery to customer locations and uphold safety standards.
- Conducted thorough inspections and repairs on underground and overhead cables to guarantee safety and compliance with industry standards.
- Utilised specialised tools and methodologies to install fibre optic cables to enhance connectivity in commercial and residential projects.
- Utilised technical expertise to enhance overall internet performance and resolve connectivity issues, improving customer satisfaction and service reliability.
- Address 30% customer complaints through active listening and effective conflict resolution strategies to foster positive customer experiences.
- Provide detailed information to customers about internet service offerings to enhance understanding and support, moreover 10% customers satisfied by internet feedback.
Postal worker
Royal Mail Group
London, Essex
11.2023 - 08.2025
- Achieved 40% higher client satisfaction through elevated customer service standards. Enhanced team efficiency by empowering colleagues to develop new skills. Enabled impactful managerial changes via customised coaching strategies.
- Assist 25% customers daily by applying strong communication skills and problem-solving abilities, addressing inquiries and resolving issues efficiently.
- Utilise advanced communication skills and problem-solving techniques to provide exceptional service experiences.
- Oversaw collection logistics from post office and various firms, utilising organisational skills to streamline processes and meet project deadlines.
- Structured correspondence systematically by address to enhance processing efficiency and clarity.
- Employed specialised programming languages and control systems to effectively manage and operate various types of automated machinery.
- Coordinated mail delivery operations employing foot and van methods, consistently adhering to established routes and fulfilling customer expectations.
- Utilised tracking systems to verify receipt and delivery status while coordinating customer signature acquisition for registered post and recorded deliveries.
- Conducted methodical retrieval of mail from post boxes across various locations, maintaining organisation and precision in collection processes.
- Utilised systematic verification processes to confirm addresses and maintain comprehensive records.
- Coordinated mail logistics by implementing advanced routing methods and handling techniques to optimise movement between processing centres and delivery offices.
- Utilised tracking systems and communication skills to assist customers in accurately identifying and efficiently processing undelivered items.
Warehouse Operative
Bernard Matthews
Derby, Derbyshire
12.2022 - 09.2023
- Arranged various materials on warehouse racks and shelves, utilising systematic labelling and categorisation techniques for improved retrieval.
- Implemented systematic checks and audits within warehouse management system to guarantee product integrity and compliance with industry standards.
- Executed efficient packing and dispatching of high-volume orders, utilising warehouse management systems to streamline processes.
- Implemented systematic product placement in appropriate storage zones, utilising shelving and racking systems to maximise warehouse capacity.
Education
Ravensbourne University London
London04-2026
Master of science - Management & International Business
Birmingham City University
Birmingham09-2023
Bachelor of Business Administration - Marketing
Punjab University
Jhelum, Pakistan06-2021
Skills
- Office software proficiency Process optimization through data analysis Relationship management expertise Prompt engineering specialization Generative AI methodologies Fundamental AI principles Research insights in AI Communication and writing with AI support Content generation using AI technology Development of applications with AI tools Data analytics powered by AI
- CRM systems
- Effective communication
- Written expression
- Productivity toolset
- Video content creation
- Data evaluation
- Efficiency improvement
Certification
- Google AI Professional Certification.
- HP AI for Beginners.
- HP AI for Business Professionals.
- Microsoft AI for Product Manager Certification.
REFERENCE
Available upon request.
Timeline
Trainee Telecom Engineer
AEEIW LTD
08.2025 - 11.2025
Postal worker
Royal Mail Group
11.2023 - 08.2025
Warehouse Operative
Bernard Matthews
12.2022 - 09.2023
Master of science - Management & International Business
Birmingham City University
Bachelor of Business Administration - Marketing
Punjab University
Ravensbourne University London