SYED AHMAD ABDULLAH
Customer Relation Officer
Lahore
Summary
Hardworking and driven sales management professional having 3.5 years of experience to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
5
5
years of professional experience
Work History
Senior Sales Manager
The Expert (Ibex IT Solutions)
12.2023 - 04.2024
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Senior Sales Executive
HS Royal
08.2023 - 11.2023
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Built relationships with customers and community to promote long term business growth.
- Analyzed past sales data and team performance to develop realistic sales goals.
Senior Sales Associate
B-Tech Communications
03.2022 - 07.2023
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with customers.
- Consulted with businesses to supply accurate product and service information.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Presented professional image consistent with company's brand values.
Customer Service Representative
Web Honkers (Speedy Connects)
01.2023 - 02.2023
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Client Retention Specialist
Elite Techlogix
08.2022 - 12.2022
- Developed targeted strategies for promoting products and services based on client needs.
- Delivered prompt service to prioritize clients needs.
- Actively participated in company-sponsored training sessions, staying current on new products, services, and emerging technologies that could benefit our clients.
Customer Service Representative
Techknocx (Best Mindss)
02.2022 - 07.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Internee
WS Outsourcer
01.2021 - 01.2022
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
Home Tutor
Self-Employeed
09.2019 - 12.2020
- Developed academic strategies to improve student self-sufficiency and support academic goals.
- Developed time management strategies for students struggling with organizational skills, leading to more efficient study habits and higher productivity levels.
- Maintained open lines of communication with parents regarding their child''s progress and any concerns or challenges encountered during the tutoring process.
- Leveraged technology and visual aids to engage students and enhance learning.
Education
Bachelor of Arts - LL.B (H)
University Of The Punjab
Lahore, Punjab, Pakistan 04.2001 -
Skills
Inbound Call Specialist
Market Intelligence
Client Base Retention
Top-Notch Telemarketer
New Sales Expert
Timeline
Senior Sales Manager
The Expert (Ibex IT Solutions)
12.2023 - 04.2024
Senior Sales Executive
HS Royal
08.2023 - 11.2023
Customer Service Representative
Web Honkers (Speedy Connects)
01.2023 - 02.2023
Client Retention Specialist
Elite Techlogix
08.2022 - 12.2022
Senior Sales Associate
B-Tech Communications
03.2022 - 07.2023
Customer Service Representative
Techknocx (Best Mindss)
02.2022 - 07.2022
Internee
WS Outsourcer
01.2021 - 01.2022
Home Tutor
Self-Employeed
09.2019 - 12.2020
Bachelor of Arts - LL.B (H)
University Of The Punjab
04.2001 -