Sahib Uz Zaman
Senior IT Business Analyst
A3, Sohni Chalet, Off Main University Road, Oppt SUPARCO, Karachi
Summary
Seasoned Business Analyst offering 7+ years of Manufacturing industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Assistant Manager
Engro Polymer and Chemicals Ltd
Karachi
02.2021 - Current
- Developed 5 year strategy for EPCL to improve customer experience, employee satisfaction and automation
- Presented projects to Management Committee to attain approval and budget
- Converted online order booking rate from 30% to 78% by implementing KPI based targets for Sales team
- Reduced man-hours by 20% by introducing automation in Finance and Sales processes through SAP WRICEFs and Salesforce Automation
- Introduced first ever CEO's dashboard with QlikView to reduced manual reporting
- Launched first ever online vehicle tracking application for customers with 100% dispatches monitored via mobile app
- Implemented first ever emergency response system at EPCL Plant site with 98% accuracy during emergencies
- Maintained and incorporated new requirements on Salesforce
- Developed new functionality on Salesforce using APEX as per business requirements
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
Technical Project Coordinator
Engro Polymer and Chemicals Ltd
Karachi
11.2018 - 01.2021
- Implemented Customer Gauge NPS, integrated with Salesforce to achieve response rate of 100%
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Implemented Salesforce Sales and Community cloud for EPCL employees and customers.
- Successfully conducted customer onboarding process to onboard 80% customers.
- Designed training plans for sales officers and customers to increase utilization of Salesforce.
- Acted as Subject Matter Expert for Commercial to integrate Salesforce with SAP S4/Hana
- Ensured 0% downtime of Salesforce application during blackout of SAP
System Analyst
Engro Corporation
Karachi
02.2018 - 09.2018
- Developed and launched first ever IT NPS Survey for 3000 respondents
- Formulation of business requirement and functional specification document of approved projects
- Make project plan and work breakdown structure for multiple projects using project management tool (MS Project)
- Evaluated RFPs and proposals for projects to shortlist potential vendors for projects
I.T. Officer
Prime Human Resources Pvt Ltd, EPCL
Karachi
01.2015 - 03.2018
- Implemented customized logistics application on SAP to automate billing processes
- Created detailed system documentation and presentations for use in training for multiple departments.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Converted 12 application on intranet to PHP framework to resolve security and access management vulnerabilities
- Launched online application and testing website for HR, catering to 5000+ applicants
- Wrote server-side and client-side code for internal and external customers using PHP, HTML, CSS and JavaScript.
- Collaborated with project managers and developers to define parameters and plan detailed specifications with clear project deliverables and timelines.
Education
Bachelor of Science - Computer Science
The University of Karachi
Karachi, Pakistan 01.2012 - 01.2016
Skills
Technical Analysis
undefinedCertification
Google Project Management
Timeline
Google Project Management
06-2022
Assistant Manager
Engro Polymer and Chemicals Ltd
02.2021 - Current
Technical Project Coordinator
Engro Polymer and Chemicals Ltd
11.2018 - 01.2021
System Analyst
Engro Corporation
02.2018 - 09.2018
I.T. Officer
Prime Human Resources Pvt Ltd, EPCL
01.2015 - 03.2018
Bachelor of Science - Computer Science
The University of Karachi
01.2012 - 01.2016
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