Sahar Zahid

• Identified opportunities to improve business process flows and productivity.
• Enhanced company performance by implementing new strategies and streamlining operations.
• Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
• Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
• Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
• Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
• Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
• Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.

Directed monthly targets, consistently exceeding $54,000 revenue goalsStreamlined workflows and improved client satisfaction
Mentored mid-level managers and enhanced team development

• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Collaborated with senior management to develop strategic initiatives and long term goals.

Enhanced client portfolios through strategic upgrades and cross-sells Improved online visibility and SERP rankings
Demonstrated leadership potential and earned promotion

• Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
• Collaborated with cross-functional teams to drive process improvements and innovation.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.

• Enhanced project efficiency by streamlining communication and collaboration among team members.
• Collaborated closely with business analysts, product owners, technical leads, developers, testers to ensure streamlined workflow between all parties involved in a given project.
• Fostered a culture of continuous learning by sharing knowledge and expertise with colleagues on various project management methodologies.
• Played an instrumental role in developing and refining project management processes, guidelines and templates for the organization.

• Mentored new teachers in the department by sharing best practices and offering guidance on effective instructional techniques.
• Fostered an inclusive classroom environment where diverse perspectives were valued and respected.
• Assessed student progress and set objectives for following month.
• Developed worksheets, PowerPoint presentations and group activities from scratch.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

• Successfully sold a range of services over the phone, enhancing customer engagement and satisfaction.
• Managed and nurtured client accounts, ensuring strong relationships through effective communication.
• Provided technical support and cross-selling opportunities to B2C clients, contributing to revenue growth.

• Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  Improves client references by writing and maintaining documentation.
  
• Participated in the development of client training programs by identifying learning issues and recommending instructional language.
  
• Accommodates clients' disabilities by recommending devices and techniques.
  
• Avoided legal challenges by monitoring compliance with service agreements.
  
• Improved system performance by identifying problems; recommending changes.
  
• Updated job knowledge by participating in educational opportunities; maintaining personal networks.
  
• Accomplished information systems and organization mission by completing related results as needed.

• Support all pre-sales activities of the company.
  
• Meet sales target identified by upper management.
  
• Develop effective sales plans.
  
• Sold enterprise software and hardware to Fortune 500 Companies and Multinational Firms.
  
• Provide detailed information about technical specifications of products marketed by the company.
  
• Demonstrate how the product, be it a software or hardware, works and provide technical advice to customers about installation, usage, and networking.
  
• Address concerns of customers by providing clear instructions and IT solutions.
  
• Inform the customers about the specific application of software products.
  
• Communicate and possibly network with existing customers to promote products and upgrades of software products.
  
• Help develop new business through networking and follow-ups.
  
• Conduct marketing and presentation to a wide audience about the company’s products portfolio.
  
• Attend industry events that are aimed at improving the marketability of the company’s products and services.
  
• Help design promotional materials.
  
• Get updates on the new improvements or developments in hardware systems and peripherals from time to time.
  
• Write proposals and reports. TCO/ROI
  
• Organize team meetings to discuss progress, plans, and other activities.