Open To Work
Safura Faqir
IT Officer | Network & System Administrator
Islamabad
Work Preference
Summary
Strategic IT Officer & Computer System Engineer with over 4+years of experience driving digital transformation and infrastructure excellence within the international NGO sector. Proven expert in managing enterprise-level Microsoft 365 (L2/L3) environments, Fortinet 5G security, and cloud-based data migrations. Distinguished by a record of managing PKR 20M+ in IT procurement for global donors including UNICEF and FCDO, GIZ, Master Card etc. while maintaining 99% system uptime. Expert in providing nationwide helpdesk support, coordinating complex platform updates and safeguarding sensitive organizational data through advanced cybersecurity protocols. Committed to enhancing business performance through scalable technological solutions, staff empowerment, and a proactive "can-do" approach to technical problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Officer
Care International
03.2023 - Current
- Successfully implemented Fortinet 5th Generation Firewall, enhancing threat detection, VPN protocols, and network security.
- Migrated legacy NAS drive from local IP to cloud-based infrastructure, enabling secure remote access and data availability.
- Independently managed end-to-end IT infrastructure setup for a newly established office and ensured 99% IT system uptime across multi-site operations.
- Procured IT equipment worth PKR 20+ million for projects funded by global donors including FCDO, BRAVE, AAWAZ, UNICEF, Mastercard, GIZ, PepsiCo, and UNOPS.
- Executed enterprise-level user account migration to Microsoft EMS with L2 & L3 licensing, maintaining governance compliance.
- Streamlined IT asset tracking, optimized inventory management, and reduced procurement costs by 20%.
- Delivered seamless remote IT support to field offices and coordinated with global ICT teams to exchange technical knowledge and best practices.
IT Assistant
Community World Service Asia
04.2022 - 03.2023
- Executed data backup and recovery plans, securing business continuity during system failures.
- Proactively administered network security for servers, messaging systems, firewalls, and hosted systems while managing office IT databases.
- Maintained, upgraded, and backed up office computer facilities; installed and configured hardware/software based on user requirements.
- Handled ISP connectivity issues to ensure 24/7 internet access for project staff and diagnosed/troubleshot complex IT problems.
- Managed on-site asset inventory, tagging equipment and submitting updated quarterly reports for precise tracking.
- Designed, documented, and formatted network and information systems presentations and reports for the IT and Admin Manager.
IT Support and Operation
Triotech Systems
11.2021 - 04.2022
- Triaging alerts as per the runbook provided.
- Escalation of alerts to the on-call person via communication channels.
- Participating in learning and teaching new technologies.
- Implementing scripting to improve the quality of alerts and pushing/pulling on GitHub.
- Remediation activities and actions on certain alerts as defined in runbooks.
- Peer support regarding work demands in every situation.
Technical Content Writer
Tag Group of Company
04.2021 - 09.2022
- Developed website content and optimized search engine optimization (SEO) using targeted keywords to drive traffic.
- Created eye-catching social media content and authored tech-focused blogs for organizational websites.
Web Development Intern
Atrribe Solutions
12.2019 - 03.2020
- Assisted in the design, development, and debugging of responsive web applications using HTML, CSS, and JavaScript.
Education
B.E (Hons) - CS Eng
Dawood University of Eng and Tech
01.2021
Computer Security Network - undefined
DUET
01.2019
Data Science and Analytics - undefined
DUET
01.2019
Embedded Systems - undefined
DUET
01.2019
Human Computing Interfacing - undefined
DUET
01.2019
Certification
- Network Administrator Certification, 2019
- Microsoft 360 Professional Training, 2019
- Cyber Security Certification, In Progress
Accomplishments
- Multi-Site Infrastructure Setup, CARE International, 2023, Designed and executed standalone end-to-end office IT deployment.
- Cloud Data Migration, CARE International, 2023, Spearheaded local NAS to cloud-native remote storage transition.
- Fortinet Firewall Integration, CARE International, 2024, Implemented 5th-generation security mesh across organization nodes.
Courses And Trainings
- Computer Security Network, Operating Systems & Database Management Systems, DUET, 2019
- Data Science and Analytics, Embedded Systems & Human Computing Interfacing, DUET, 2019
References
Available upon request.
Skills
- IT risk management
- Software development
- IT service management
- Enterprise architecture
- Information security
- Network administration
- Web development
- Information confidentiality
- Technical support scheduling
- Technical support oversight
- Operating system management
- Documentation management
- Business analysis
- Technical troubleshooting
- IT resource use
- Digital solutions
- Team collaboration
- Application support
- Technical onboarding design
- Documentation and reporting
- Cybersecurity best practices
- Technical leadership
- Team development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
IT Officer
Care International
03.2023 - Current
IT Assistant
Community World Service Asia
04.2022 - 03.2023
IT Support and Operation
Triotech Systems
11.2021 - 04.2022
Technical Content Writer
Tag Group of Company
04.2021 - 09.2022
Web Development Intern
Atrribe Solutions
12.2019 - 03.2020
B.E (Hons) - CS Eng
Dawood University of Eng and Tech
Computer Security Network - undefined
DUET
Data Science and Analytics - undefined
DUET
Embedded Systems - undefined
DUET
Human Computing Interfacing - undefined
DUET