Saffar Ali Kalwar
Ghotki
Summary
Dynamic banking professional with extensive experience of more than 14 years Banking, excelling in customer service and sales strategy. Proven track record in enhancing client satisfaction and driving revenue growth through effective marketing campaigns and cross-functional collaboration. Skilled in financial analysis and team supervision, fostering a high-performance culture.
Overview
14
14
years of professional experience
Work History
Chief Branch Manager
National Bank of Pakistan
Sukkur
10.2019 - Current
- Led retail banking initiatives to enhance customer engagement and satisfaction.
- Oversaw SME and commercial banking operations, ensuring compliance and efficiency.
- Managed administrative tasks to streamline processes and improve workflow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Directed sales strategies to achieve targets and increase revenue.
- Implemented marketing campaigns to promote products and services effectively.
- Trained and mentored team members, fostering professional development and performance.
- Coordinated cross-functional collaboration to support business objectives.
Branch Manager
National Bank of Pakistan
Daharki
08.2018 - 10.2019
- Oversaw retail banking, SME & Commercial banking functions to optimize client interactions and streamline processes.
- Implemented administrative improvements to boost operational effectiveness.
- Guided team members in achieving performance targets and cultivating a positive work environment.
- Developed strategies to increase customer satisfaction and loyalty.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
Relationship Manager
National Bank of Pakistan
Sukkur
05.2017 - 08.2018
- Managed customer relationships within commercial and SME banking sectors.
- Developed strategies to enhance customer retention and satisfaction.
- Analyzed market trends to identify opportunities for growth in client base.
- Collaborated with cross-functional teams to deliver tailored banking solutions.
- Implemented best practices in customer service to drive operational excellence.
Credit Officer
National Bank of Pakistan
Ghotki
02.2012 - 05.2017
- Analyze credit proposals for approval and review them for presentation to the next level. This includes seasonal financing, Commercial/SME credits.
- Review financial statements, credit reports, and other relevant documentation to determine a borrower's ability to repay
- Evaluate the potential risks associated with a loan, including the likelihood of default
- Recommendations to management regarding loan approval or denial based on analysis
- Manage and control credit risk within SME & Commercial portfolios.
- Monitor of finance accounts to ensure clean and healthy loan portfolio.
Management Trainee Officer
National Bank of Pakistan
Karachi
07.2011 - 01.2012
- Theoretical and on Job Training on banking laws, regulations and operation on all the relevant fields like Operations, Credit, Compliance and foreign Trade
Education
MBA - Finance
Iqra University
Karachi01-2011
Bachelor of Arts - Bachelor in Commerce
University of Karachi
Karachi06-2006
HSC - Science
Board of Intermediate & Secondary Education
Sukkur01-2003
SSC - Science
Board of Intermediate & Secondary Education
Sukkur01-2001
Skills
- SME & Commercial banking
- Retail Banking
- Customer service
- Sales strategy
- Regulatory compliance
- Financial analysis
- Marketing strategy
- Risk assessment
- Cross-functional collaboration
- Client relationship management
- Proficient in MS office
- Financial analysis and planning
- Team supervision
- Key performance indicators
Accomplishments
- JAIBP from Institute of Bankers Pakistan
Timeline
Chief Branch Manager
National Bank of Pakistan
10.2019 - Current
Branch Manager
National Bank of Pakistan
08.2018 - 10.2019
Relationship Manager
National Bank of Pakistan
05.2017 - 08.2018
Credit Officer
National Bank of Pakistan
02.2012 - 05.2017
Management Trainee Officer
National Bank of Pakistan
07.2011 - 01.2012
MBA - Finance
Iqra University
Bachelor of Arts - Bachelor in Commerce
University of Karachi
HSC - Science
Board of Intermediate & Secondary Education
SSC - Science
Board of Intermediate & Secondary Education
Similar Profiles
Aneesa UmerAneesa Umer
Customer service representative at National Bank of PakistanCustomer service representative at National Bank of Pakistan
Rakan AlburaikanRakan Alburaikan
SSU Manager at National Bank Of PakistanSSU Manager at National Bank Of Pakistan
FAIROUZ CHELAGHMAFAIROUZ CHELAGHMA
Enterprise Application Manager (AVP) at National Bank of PakistanEnterprise Application Manager (AVP) at National Bank of Pakistan
Asad Ali HussainiAsad Ali Hussaini
Cost Controller at National Bank of PakistanCost Controller at National Bank of Pakistan
Israr AhmedIsrar Ahmed
Intern at PIAIntern at PIA