Saeed Ashraf
Sialkot, Punjab,PB
Summary
Dynamic customer service professional with a strong work ethic, experienced at Abacus Consulting BPO Division. Expert in complaint handling and social media monitoring, successfully enhancing customer satisfaction. Proficient in CRM software, leveraging data to identify trends and proactively mitigate issues, ensuring a positive experience for all clients.
Overview
3
3
years of professional experience
Work History
Customer Service Chat Representative
Marshal TX
05.2022 - 12.2023
- Handling Of Different Gaming platform Played in USA, Texas.
- Maintain Check and Verify Transaction Payments Of Players and recharge their account with coins. Creating Account and ID's of new Players.
- Searching New Players from different social media Platform like Facebook Instagram Discord Reddit and Playfire etc.
Customer Representative Officer
Abacus Consulting BPO Division
06.2021 - 03.2022
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Used [Software] to prepare memos, correspondence and reports.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
B.S(C.S) - Computer And Information Sciences
Virtual University Of Pakistan
Lahore04-2025
Associate of Science - Physics,Computer Science And Math
Board of Intermediate & Secondary Education Grw
Gujranwala, Pakistan09-2019
Certification - Computer And Information Systems Security
Govt. Technical Training Institute (GTTI) Pasrur
Pasrur, Pakistan11-2018
High School Diploma -
Al-Farid Islamic Higher Secondary School.
Qila Kalar Wala,Pasrur08-2012
Skills
- Complaint handling
- Strong work ethic
- Social media monitoring
- CRM software
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Timeline
Customer Service Chat Representative
Marshal TX
05.2022 - 12.2023
Customer Representative Officer
Abacus Consulting BPO Division
06.2021 - 03.2022
B.S(C.S) - Computer And Information Sciences
Virtual University Of Pakistan
Associate of Science - Physics,Computer Science And Math
Board of Intermediate & Secondary Education Grw
Certification - Computer And Information Systems Security
Govt. Technical Training Institute (GTTI) Pasrur
High School Diploma -
Al-Farid Islamic Higher Secondary School.
Similar Profiles
Sabarinathan VengatesanSabarinathan Vengatesan
FIELD SERVICE ENGINEER at MARSHAL SYSTEMS Pte LtdFIELD SERVICE ENGINEER at MARSHAL SYSTEMS Pte Ltd
Ashley KevittAshley Kevitt
Family Law Attorney at Marshal & Taylor, PLLCFamily Law Attorney at Marshal & Taylor, PLLC
William PierceWilliam Pierce
Fire Protection Specialist Supervisor at Division of State Fire MarshalFire Protection Specialist Supervisor at Division of State Fire Marshal
Israr AhmadIsrar Ahmad
Supervisor of Printing Operations. at Tetra Pak PakistanSupervisor of Printing Operations. at Tetra Pak Pakistan
Muhammad Usman KhalidMuhammad Usman Khalid
Director of Operations at USMAN AND HASSAAN REAL ESTATEDirector of Operations at USMAN AND HASSAAN REAL ESTATE