SAEED AHMED
VSAT ENGINEER
Quetta,Balochistan
Summary
Dynamic VSAT ENGINEER with proven expertise (15)years in VSAT link installation and operations management at Wateen Telecom Private Limited Pakistan. Excelled in enhancing customer satisfaction and mentoring staff, demonstrating exceptional problem-solving and team leadership skills. Achieved significant improvements in network performance and efficiency, showcasing a commitment to technical proficiency and employee development.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Wateen Telecom
12.2008 - 10.2023
- NOC operations and customer relation for Wateen VSAT NOC at main Satellite HUB Balochistan Province for links of WARID,ZONG and Telenor
- Supervised day-to-day operations to meet performance, quality and service expectations with in Balochistan province.
- Improved and customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Design and deploy VSAT networks based on client requirements
- Conduct site surveys and feasibility report for VSAT installation.
- Installation and commissioning of various SCPC Satellite links both C-band and Ku-Band using 4.5m,3.7m,1.8m Antennas for different customers within the region.
- Configure satellite modems ,antennas and RF equipments .
- Installation of RAN optimizer of Memotic CXU-1240,CX-1010(CX-moon,CX-tool)
- Diagnose and resolve networks issues and upgrades of VSAT systems.
- Perform routine maintenance and upgrades of VSAT systems.
- Monitor network performance and implement optimization strategies.
- Provide technical support to customers and internal teams on VSAT related issues.
- Proficiency in configuring and troubleshooting VSAT equipments (satellite modems ,antennas installation,BUC's,LNBs)
- Conduct training sessions for junior remote engineers on VSAT technology .
- Maintain detailed documentation of network,design and changes.
- Prepare regular reports on network performance and maintenance activities.
- Strong knowledge and troubleshooting skills for networking techniques
- Capable to diagnose ,analyze and correlate network alarms and events to identify the root cause of failure or an issue.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement in the region.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs within the region.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
MBA - Marketing
National University of Modern Languages
Quetta, Balochistan, Pakistan 05.2001 -
Bachelor of Engineering - Computer Systems
Balochistan Engineering University Khuzdar
Khuzdar,Balochistan 05.2001 -
Skills
VSAT link Installation
Operations Management
Employee Performance Evaluations
Team motivation & Technical Proficiency
Workload Management
Project Management
Team Leadership
Problem-Solving &Time Management
Computer Skills
Multitasking
Modems & BUC
VSAT Antennas
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Pashto
Bilingual or Proficient (C2)
Timeline
Assistant Manager
Wateen Telecom
12.2008 - 10.2023
MBA - Marketing
National University of Modern Languages
05.2001 -
Bachelor of Engineering - Computer Systems
Balochistan Engineering University Khuzdar
05.2001 -