Microsoft Dynamic 365
Hi, I’m
Saddique Ur Rehman
HR Administrator
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
years of professional experience
6
years of post-secondary education
3
Certifications
2
Languages
Work History
Save Mart Pvt LtdRawalpindi
Admin Manager
06.2020 - Current
Job overview
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained professional, organized and safe environment for employees and patrons.
Cosmo Stores Pvt Ltd.Rawalpindi
Department Manager (Check Out)
02.2018 - 05.2020
Job overview
- Delivered services to customer locations within specific timeframes.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared variety of different written communications, reports and documents.
- Identified issues, analyzed information and provided solutions to problems.
- Used Microsoft Word and other software tools to create documents and other communications.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
Ufone PakistanIslamabad
Customer Care Executive
01.2017 - 01.2018
Job overview
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Conducted surveys to determine customer opinion of products and services.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Punjab UniversityLahore, Pakistan
MBA from Marketing Management And Research
05.2022 - Current
Allama Iqbal Open University Islamabad, Pakistan
Bachelor of Arts
01.2014 - 07.2016
Denny's Higher College Rawalpindi, Pakistan
Intermediate
03.2012 - 07.2014
Skills
Administrative management
Software
IPOS Software Network
IBS Com Vision
Arch ERP Solutions
Certification
Microsoft Dynamic 365 Training Course
Availability
See my work availability
Not Available
Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Timeline
Punjab University
MBA from Marketing Management And Research
05.2022 - Current
Microsoft Dynamic 365 Training Course
04-2022
Admin Manager
Save Mart Pvt Ltd
06.2020 - Current
Basic Computer Course
03-2020
Ms Office Course
03-2020
Department Manager (Check Out)
Cosmo Stores Pvt Ltd.
02.2018 - 05.2020
Customer Care Executive
Ufone Pakistan
01.2017 - 01.2018
Allama Iqbal Open University
Bachelor of Arts
01.2014 - 07.2016
Denny's Higher College
Intermediate
03.2012 - 07.2014
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