Sadaf Majid
Karachi
Summary
To pursue an accomplishing career that would enable professional actualization; personal empowerment; and social fulfillment, to gain an insight to the Commerce and Business Manager.
Overview
7
7
years of professional experience
Work History
Relationship Manager
HBL-Habib Bank Limited
01.2019
- Drive & manage the execution of sales strategy and customer acquisition process in the assigned branch and be responsible for meeting/exceeding portfolio growth and cross selltargets.
Manager - LEAs Compliance
MCB Bank Limited
06.2022 - 06.2023
- Establish & maintain cordial / smooth working relationship for active liaising with Regulatory Bodies, Law Enforcement Agencies (LEAs) & Government Authorities.
- Attend & ensure compliance of numerous enquiries raised by (SBP, FMU, NAB, FIA, ISI, ANF, SECP, etc.) on day-to-day basis under various regulations / laws and arrange to provide requisite information / documents. Following major case also deal on behalf of bank.
- Manage for creating MIS / database of all activities / information of the unit enabling active follow-up & early response to contain TAT as well as reporting to senior management.
- Verify account statement for British High Commission for visa in EOC & KM.
- Responding to inquiries from relevant agencies and regulators
- Coordination with external agencies & within the departments
- FIA, NAB, ANF letter drafting.
- Anti-money laundering enquiry from branches
- Major Responsibilities Include:
Assistant Manager LEA Compliance
UBL Bank Limited
01.2019 - 01.2022
- Responding to inquiries from relevant agencies and regulators
- Coordination with external agencies
- Coordination within the departments
- FIA, NAB, ANF letter drafting.
- Anti-money laundering enquiry from branches
- Calling activity for data collection
- Major Responsibilities Include:
- Assistant Manager Regulatory Compliance
- Possesses a working knowledge of Bank Secrecy Regulations, Fair Credit Acts and Anti-Money Laundering Laws.
- Makes sure that the bank’s policies and procedures are in line with all rules and regulations associated with mortgage and consumer lending and customer deposits.
- Research questions and grey areas regarding banking rules and regulations and ensures that the institution does not break any laws.
- Implements and manages new rules and regulations when they are passed by state or federal governing bodies.
- Trade letters responses
- DLTL CASSES
- Trade cycle of customer
Relationship Executive Manager
Bank Al-Falah
01.2018 - 01.2019
- Manage Liability portfolio and client relationships of the branch.
- Responsible for deposit mobilization and NTB account Opening.
- Responsible for cross-selling various products such as Consumer and Insurance products. Achieve agreed sales target as assigned by the Management.
- Provide the highest level of customer service.
- Liaison with existing and prospective clients to provide banking advice on Bank Alfalah.
- Products and services in line with the customers Transactional, Borrowing, Saving and Protection need.
- Responsible for Cross Referring Bank Alfalah Solutions to meet customerspresent and latent needs.
Customer Relationship Officer
Pakistan Telecommunication Company Limited
01.2016 - 01.2018
- Possess knowledge of all products or services offered by PTCL and knows all the relevant SOPs/processes to facilitate the subscribers or possible customers.
- Ensure that subscriber / customer data is updated in the system and is current in every interaction preferably after seeing the original CNIC (Computerized NIC issued by NADRA). Assist customers with all their queries and complaints.
- Working experience on Oracle Siebel CRM, RMS and PCRM.
Education
MBA - Human Resources
ILMA University
01.2019
Bachelors - Commerce
University of Karachi
01.2014
Intermediate - Pre-Medical
Shaheed-e-Millat College
01.2012
Secondary Education - undefined
Bait-ul-Salam Madrasa
01.2008
Skills
- Proficient in MS Office
References
Will be furnished on request.
Voluntary and Community Work
HFH organization, Worked in HFH organization., Involved in social work., Support Intermediate and under level children in their education., Participated in the below mentioned activities
Personal Details
- NIC #: 42201-3988766-4
- D.O.B: 12th Dec 1989
- Marital Status: Married
Timeline
Manager - LEAs Compliance
MCB Bank Limited
06.2022 - 06.2023
Relationship Manager
HBL-Habib Bank Limited
01.2019
Assistant Manager LEA Compliance
UBL Bank Limited
01.2019 - 01.2022
Relationship Executive Manager
Bank Al-Falah
01.2018 - 01.2019
Customer Relationship Officer
Pakistan Telecommunication Company Limited
01.2016 - 01.2018
Bachelors - Commerce
University of Karachi
Intermediate - Pre-Medical
Shaheed-e-Millat College
Secondary Education - undefined
Bait-ul-Salam Madrasa
MBA - Human Resources
ILMA University