Tourism, Sports, Photography
SADAF JAHAN
Tender Sales & Service Executive
Lahore
Summary
Professional with proven track record in managing and executing tender processes effectively. Strong focus on team collaboration and achieving results, ensuring reliable performance under changing needs. Expertise in analyzing tender documents, preparing competitive bids, and maintaining compliance with regulatory requirements. Known for excellent communication skills, problem-solving abilities, and adaptability.
Overview
20
20
years of professional experience
Work History
Tender Sales & Service Executive
Fresenius Medical Care Pakistan (Pvt.) Ltd
03.2023 - Current
- Gather and compile all required tender documents, including technical specifications, compliance certificates, financials, and company credentials.
- Draft clear, accurate, and compliant tender proposals aligned with PPRA requirements.
- Coordinate with finance and procurement teams to prepare precise cost estimates and pricing structures.
- Maintain a 100% comprehensive database of past bids to enhance accessibility for future submissions.
- Collaborate with cross-functional teams to ensure accurate and timely tender submissions.
- Ensure full compliance with tender guidelines and regulations in all submissions.
- Mentor junior team members in tender writing to strengthen team capability and performance.
- Improve tender success rates by tailoring proposals to client needs and expectations.
- Managed a comprehensive database of past bids, improving accessibility to information for future submissions.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Collaborated with cross-functional teams to ensure accurate and timely submission of tenders.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Increased customer satisfaction by promptly addressing concerns and incorporating feedback into future bids.
- Coordinated with cross-functional teams to gather necessary information, ensuring comprehensive and competitive tender submissions.
- Ensured compliance with all regulatory and legal requirements in tender submissions, avoiding potential disqualifications.
Sales Coordinator
Fresenius Medical Care Pakistan (Pvt.) Ltd
01.2018 - 02.2023
- Prepare and manage sales documents, contracts, and agreements for Haemodialysis Machines.
- Maintain accurate records of sales activities, including contracts, proposals, quotes, follow-ups, and customer communication.
- Collaborate with the sales team to prioritize tasks, set goals, and allocate resources for improved productivity and revenue.
- Maintain and update customer databases and sales records.
- Conduct follow-ups on sales leads, quotations, and sales orders in the SAP SD module.
- Process sales orders 1000 with accuracy and monitor their status through completion.
- Generate and analyze sales reports, forecasts, and performance metrics.
- Provide timely reports to support the sales team in meeting their targets and objectives.
- Address and resolve issues or conflicts arising during the sales process.
- Manage onboarding of new customers and business partners through JIRA for smooth operations.
- Collaborate with sales and technical service teams to deliver monthly and quarterly sales reports.
- Support logistics operations by coordinating deliveries with customers and vendors through calls and emails.
- Coach and mentor sales team members to help them meet individual goals and targets.
- Serve as a liaison between production, logistics, and finance to ensure seamless client account management.
- Work with the marketing team to develop targeted promotional materials and campaigns.
- Participate in monthly sales meetings and quarterly sales training sessions.
- Record accurate and up-to-date information in the customer database.
Front Desk Executive
Fresenius Medical Care Pakistan (Pvt.) Ltd
10.2012 - 12.2017
- Greet visitors and customers, offer assistance, and answer questions to build rapport and satisfaction.
- Handle incoming calls, emails, and inquiries professionally, providing accurate information and routing them efficiently.
- Answer and transfer phone calls to the correct individuals or departments approximately 30-35 per day.
- Maintain a clean, organized, and welcoming reception area.
- Manage all incoming and outgoing mail and packages.
- Schedule appointments, meetings, and coordinate conference room bookings.
- Provide administrative support including data entry, filing, copying, scanning, and assistance with projects.
- Maintain visitor logs, issue badges, ensure security compliance, and escort visitors when required.
- Offer accurate information about the company and its services to visitors.
- Monitor and replenish office supplies, stationery, and pantry items.
- Respond promptly and courteously to all inquiries and issues.
- Ensure compliance with office policies, procedures, and security standards.
Telenor Customer Relation Officer (345 Project)
Abacus consulting Gulberg Lahore
12.2010 - 06.2011
- Handle customer SIM-related queries through inbound and outbound calls.
- Provide effective solutions for all customer issues related to SIM and network services.
- Verify customer ownership using PTA 668 verification procedures.
- Guide customers on SIM activation, package plans, and tariff changes.
- Promote new offers, limited-time promotions, and postpaid/prepaid packages via calls and online channels.
- Build strong relationships with internal and external stakeholders to enhance collaboration.
- Mentor junior team members to support their skill development and career growth.
- Generate detailed reports outlining key findings and recommendations.
CS Supervisor
Warid Telecom (Pvt.) Ltd
08.2008 - 05.2010
- Proficient in Warid “TAB” software for managing customer activities and system processes.
- Handle customer interactions efficiently while processing all related tasks in the system.
- Negotiate package plans and provide complete information on new company promotions.
- Compile and submit daily activity reports to the Customer Service Coordinator.
- Performed package plan changes from prepaid to postpaid and postpaid to prepaid.
- Manage customer ownership change requests promptly and accurately.
- Handle all Mobile Number Portability (MNP)–related activities Per day 5-10.
- Resolve all SIM-related issues and provide effective customer support.
- Act as a liaison between sales, operations, and service teams to ensure workflow coordination.
- Recruit, hire, and train new personnel to support operational needs.
Customer Services Executive
Telenor GSM (Pvt.) Ltd
03.2006 - 07.2008
- Proficiently operated Telenor POS system to execute SIM activations, package plan adjustments, and E-Load management efficiently.
- Resolved billing issues, processed SIM replacements, and ensured full compliance with PTA policies.
- Supervised and coordinated office and franchise staff, assigned tasks, monitored performance, and maintained operational records.
- Handled daily SIM replacements (10–12 per day), maintaining efficiency and high customer satisfaction.
- Generated and analyzed reports, sales data, and staff payroll to support management decision-making.
- Advised and guided customers on SIM services, promotional offers, and E-Load functionality, increasing sales uptake.
- Established strong client relationships, improving customer satisfaction and retention rates.
- Ensured smooth day-to-day operations and adherence to company policies across staff and franchise teams.
- Streamlined communication, operational workflows, and reporting systems to achieve sales targets and service excellence.
- Mentored and trained junior staff to enhance team productivity and skill development.
- Implemented strategies to optimize customer engagement and increase overall franchise performance.
Education
Master of Arts - ARTS
Punjab University Lahore
Lahore 04.2001 -
B. Ed - Elementary Education
Education University of Lahore
Lahore01.2005
Bachelor of Arts - ARTS
Punjab University Lahore
Lahore 04.2001 -
High School Diploma -
Faisalabad Board
Faisalabad 04.2001 -
Metric - Arts Education
Faisalabad Board
Faisalabad01.1999
Skills
Teamwork and collaboration
Team Player
Problem-solving
Adaptability and flexibility
Punctual and reliable
Teamwork and coordination
Proactive
ERP, Microsoft office, Basic IT expertise
Time management
Document preparation
Teamwork and communication
Languages: English, Urdu, Punjabi
References
Professional references will be provided if required.
Interests
Areas of Expertise
- Administration
- Human Resource
- Customer Support
- Correspondence
- Telecom
- Operations
- Customer Services
- Communication
- Dispatch management
- Office Supplies
Timeline
Tender Sales & Service Executive
Fresenius Medical Care Pakistan (Pvt.) Ltd
03.2023 - Current
Sales Coordinator
Fresenius Medical Care Pakistan (Pvt.) Ltd
01.2018 - 02.2023
Front Desk Executive
Fresenius Medical Care Pakistan (Pvt.) Ltd
10.2012 - 12.2017
Telenor Customer Relation Officer (345 Project)
Abacus consulting Gulberg Lahore
12.2010 - 06.2011
CS Supervisor
Warid Telecom (Pvt.) Ltd
08.2008 - 05.2010
Customer Services Executive
Telenor GSM (Pvt.) Ltd
03.2006 - 07.2008
Master of Arts - ARTS
Punjab University Lahore
04.2001 -
Bachelor of Arts - ARTS
Punjab University Lahore
04.2001 -
High School Diploma -
Faisalabad Board
04.2001 -
B. Ed - Elementary Education
Education University of Lahore
Metric - Arts Education
Faisalabad Board