Badminton
Sabir Ali
Admin And Operations
Lahore
Summary
Results-driven administrative and operations professional with 5+ years of experience in HR, Procurement, and Administration and Operations. Proven track record of working directly with Directors of Operations, Managing Directors, and senior company management to drive strategic goals and improve efficiency. Skilled in recruitment, budgeting, compliance, and performance monitoring. Proficient in Microsoft 365, Teams, Planner, eSMS, and Radiant Workforce. Seeking to contribute to organizational growth in a dynamic and leadership-aligned role.
Overview
7
7
years of professional experience
11
11
Certifications
3
3
Languages
4
4
years of post-secondary education
Work History
Assistant Manager Operations
Family Educational Services Foundation
01.2022 - Current
- Support the Director of Operations in overseeing daily business functions and executing special projects to ensure smooth organizational performance.
- Ensure strict compliance with company policies, health and safety standards, environmental requirements, and legal regulations.
- Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly.
- Reduced office operational costs by 10% through contract renegotiation.
- Handle legal and government affairs, ensuring compliance with relevant regulations and timely submission of required documentation.
- Maintain accurate and updated documentation, including MOUs, vehicle logs, contracts, and operational forms.
- Conduct periodic maintenance of office equipment and ensure timely repair of malfunctioning items.
- Oversee the management of rental vehicles, utility services, office security, and event planning logistics.
- Supervise housekeeping services, ensuring cleanliness, hygiene compliance, and proper maintenance of office facilities.
- Liaise with campus operations teams regarding infrastructure maintenance, renovation projects, and facility improvements.
- Collect, analyze, and present operational reports to management as required.
- Ensure all facilities across campuses remain safe, accessible, and conducive to the well-being of staff and students.
- Travel regularly to campuses for monitoring, evaluation, and operational support.
Head of HR & Operations
Retailegenius Limited UK
01.2024 - 01.2026
- Lead end-to-end HR operations, including recruitment, employee engagement, performance management, and employee relations, ensuring alignment with organizational goals.
- Lead organizational development initiatives and change management processes to drive continuous improvement and scalability.
- Develop, implement, and enforce HR and operational policies, collaborating directly with the CEO to provide regular updates on team performance and platform operations.
- Oversee financial operations including income and expense tracking, budgeting, disbursing employee salaries, and timely payments to suppliers in line with company policies.
- Manage government affairs, document renewals, and ensure full regulatory compliance across platforms, assets, and operations.
- Supervise inventory and vendor management, including direct coordination with international suppliers (China) for product procurement, payment processing, and shipment tracking.
- Drive operational efficiency by streamlining processes, fostering collaboration with new suppliers, vendors, and customers.
- Oversee daily operations across multiple e-commerce platforms including Amazon, eBay, and Shopify, ensuring smooth execution of business strategies.
- Maintain cross-functional coordination to enhance productivity, ensure customer satisfaction, and support business growth across all operational fronts.
Assistant Manager HR
GAO RFID Inc.
09.2022 - 05.2023
- Successfully operated in a remote capacity, managing cross-border HR functions and aligning global practices across 4 countries: Pakistan, Afghanistan, Indonesia and Argentina.
- Successfully onboarded 150+ new hires across 4 regions.
- Led weekly and monthly performance review meetings to monitor team productivity, address challenges, and drive continuous improvement.
- Directed international recruitment efforts and coordinated onboarding and training programs to ensure seamless integration of new hires across multiple regions.
- Conducted engaging onboarding sessions and provided structured on-the-job training, enhancing new employee readiness and job performance.
Executive Customer Support & Complaint
Leyjao LLP
10.2020 - 03.2022
- Resolved customer complaints and inquiries efficiently, maintaining a high standard of service within tight response timeframes.
- Comprehensive customer databases, tracking communications, feedback, and service history.
- Prepared and submitted detailed monthly sales reports, supporting data-driven decision-making.
- Reported directly to the Managing Director, providing regular updates on customer service metrics and operational insights.
- Delivered exceptional customer service by actively listening to client concerns, addressing issues, and providing appropriate solutions.
- Collaborated with internal departments to ensure customer needs were met and service standards upheld.
Credit Officer
Urban Poverty Alleviation Program
01.2019 - 02.2020
- Manage and approve loan requests, Verification of new cases, manage Installments & Recovery Dept.
- Examined applicants’ financial status and credit and property evaluations to determine loan feasibility.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Prepared reports of findings and recommendations.
Education
MBA - Human Resources Management
International MBA Institute
Switzerland 01.2021 - 08.2022
Bachelor of Arts - Applied Psychology & Urdu
University of The Punjab
Lahore 10.2018 - 07.2021
Skills
Human Resources
Administration
Procurement
Leadership
Strategic Planning
Strong Decision Maker
SOPs Implementation
Operational Efficiency
Facility Management
Project Management
Professional Highlights
- AM Operations, Family Educational Services Foundation, January 2022 to Continue | NGO
- Head of HR & Operations, Retailgenius Limited UK, January 2024 to January 2026 | Retail
- Assistant Manager HR, GAO RFID Inc., September 2022 to May 2023 | IT Services and IT Consulting
- Executive Customer Support & Complaint, Leyjao LLP, October 2020 to March 2022 | Retail
- Credit Officer, Urban Poverty Alleviation Program, January 2019 to February 2020 | NGO
Personal Information
- Father's Name: Abdul Razzaq
- Marital Status: Single
Certification
Certified Human Resources Manager | Institute for Continuing Professional Development, 2025
Interests
Travel
Languages
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Software
Microsoft 365
Radiant Workforce
Sales Force
Bitrix24 CRM
HubSpot
Zoho
Quickbook
ClickUp
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Head of HR & Operations
Retailegenius Limited UK
01.2024 - 01.2026
Assistant Manager HR
GAO RFID Inc.
09.2022 - 05.2023
Assistant Manager Operations
Family Educational Services Foundation
01.2022 - Current
MBA - Human Resources Management
International MBA Institute
01.2021 - 08.2022
Executive Customer Support & Complaint
Leyjao LLP
10.2020 - 03.2022
Credit Officer
Urban Poverty Alleviation Program
01.2019 - 02.2020
Bachelor of Arts - Applied Psychology & Urdu
University of The Punjab
10.2018 - 07.2021