Summary
Overview
Work History
Education
Skills
Hobbies and interests
Timeline
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Sabeel  Amjad

Sabeel Amjad

Rawalpindi Pakistan

Summary

Results-oriented and detail-driven professional with robust expertise in administrative operations, client coordination, and process optimization.

Overview

6
6
years of professional experience

Work History

Mars BPO 0.2

CSR to Complaince Manager
Rawalpindi, Pakistan
11.2021 - Current
Call Centre Industry – Mars BPO 0.2 (Chandni Chowk).

Experience: 4 years.

Customer Sales Representative (CSR) – 1.5 years.
  • Delivered high-quality customer service and sales support, consistently meeting performance targets.
  • Built strong relationships with customers and team members, contributing to excellent retention and engagement.
  • Recognised for communication skills, teamwork, and a positive attitude.
Successor / Senior Role.
  • Streamlined processes and workflows to improve productivity, and clarity within the team.
  • Demonstrated leadership capabilities, leading to a rapid promotion.
Team Lead.
  • Managed and led a team, ensuring strong performance, discipline, and motivation.
  • Conducted regular team sessions focused on motivation, skill development, and performance improvement.
  • Prepared the team to achieve consistent production and quality results.
  • Resolved daily operational challenges and supported agents in real time.
Compliance Manager.
  • Selected for a new project based on performance, and leadership skills.
  • Ensured process compliance, quality standards, and floor management.
  • Handled reporting, documentation, and performance records.
  • Acted as a bridge between management and operations to maintain a smooth workflow.

Electrical Engineer

Technician
Rawalpindi, Pakistan
11.2019 - 08.2021
Electrical Engineer / Electrical Technician – Construction Industry

Experience: 2 Years

  • Worked on building construction projects with hands-on experience in electrical installation and maintenance.
  • Performed conduit piping work, including casing & capping, surface and concealed wiring as per site requirements.
  • Executed earthing systems using copper rods, copper plates, and structural earthing methods to ensure safety and compliance.
  • Interpreted and worked with MEP drawings, ensuring accurate implementation on-site.
  • Designed and installed distribution boards (DBs), including load calculation and proper circuit segregation.
  • Managed DB fitting, cable dressing, and testing to maintain quality standards.
  • Prepared material estimation and BOQs, helping control costs and ensure timely procurement.
  • Coordinated with site engineers and teams to complete work within deadlines and safety norms

Education

A-Levels - DAE of Electrical

Rawalpindi Polytechnic Institue (RPI)
Rawalpindi Pakistan
2019

Skills

  • Customer relationship management
  • Team leadership
  • Process improvement
  • Performance management
  • Project coordination
  • Team motivation
  • Operational efficiency
  • Team leadership
  • Public speaking
  • Analytical and critical thinking
  • Project planning and coordination

Hobbies and interests

Professional Interests & Hobbies

  • Aspiration to establish and grow an independent business venture
  • Long-term interest in developing a company within the construction sector
  • Table Tennis, enhancing focus, reflexes, and decision-making skills

Timeline

Mars BPO 0.2

CSR to Complaince Manager
11.2021 - Current

Electrical Engineer

Technician
11.2019 - 08.2021

A-Levels - DAE of Electrical

Rawalpindi Polytechnic Institue (RPI)
Sabeel Amjad