Sabeehullah Khan Khattak
Islamabad
Summary
Dedicated professional with 10+ years of diverse experience in logistics, supply chain management, and team leadership roles across renowned organizations such as Carrefour, Truck It In, Daraz, Careem and PTCL. Seeking a challenging position where I can leverage my extensive expertise in Supply chain operations, commercial strategies, city management, and supply chain coordination to drive efficiency, optimize processes, and contribute to the growth and success of a dynamic company. Committed to delivering exceptional results while fostering a collaborative and innovative work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MIS Reporting Analyst
Tribe Consulting (Pvt.) Ltd.
Islamabad
06.2024 - Current
- Analyze and process large volumes of data to generate daily, weekly, and monthly reports for management and client stakeholders
- Ensure accuracy and consistency of data used in MIS reports by performing data validation and reconciliation
- Ensure the accuracy and consistency of reports and data across systems, resolving discrepancies and maintaining data quality standards
- Monitor key performance indicators (KPIs) and service level agreements (SLAs) to track team productivity, quality, and customer satisfaction
- Provide actionable insights based on data trends to support continuous improvement in operational efficiency
Regional Last Mile Supervisor
Danube Hyper Market
KSA
12.2023 - 02.2024
- Supervise and manage a KSA Last Mile team of delivery drivers and associates to ensure optimal performance and productivity
- Provide training, support, and motivation to improve team skills and morale
- Monitor and manage delivery routes to ensure efficiency, minimizing delays and maximizing route coverage
- Implement changes to improve route optimization and reduce costs
- Oversee real-time tracking of deliveries to ensure timely and accurate fulfillment
- Address any delivery issues or delays promptly and provide solutions to minimize disruptions
- Prepare and submit daily performance reports, including delivery metrics, customer satisfaction, and team productivity
- Analyze performance data to identify areas for improvement
Last Mile Associate Manager
Carrefour Pakistan
Lahore
09.2021 - 10.2023
- Orchestrated coordination among multiple 3PLs, achieving seamless operations, contributing to a 15% increase in delivery efficiency
- Achieved Carrefour Now delivery targets: 30min, Same Day (3 hour), and Next Day (24 hours)
- Improved order processing by ~7%, product quality complaints by ~2% through various inventory management, inspection and team-building techniques
- Pioneered dedicated fleet setup for Mushroom Dark Store and Standalone Stores, enhancing delivery capabilities
- Elevated customer care standards, enhancing satisfaction and boosting Delivery Rider productivity, resulting in a 20% increase in repeat business
Commercial Lead
Truck It In
Islamabad
04.2021 - 09.2021
- Spearheaded onboarding procedures for new commercial accounts, ensuring seamless integration and client satisfaction
- Cultivated and nurtured client relationships, proactively identifying opportunities for new contracts and business development
- Streamlined supply acquisition procedures by 20% through the efficient onboarding of new brokers, enhancing operational efficiency
- Conducted comprehensive data analysis, resulting in the identification of 15% growth opportunities in key market segments, contributing to strategic business expansion
City Manager
Daraz
Islamabad
10.2020 - 04.2021
- Managed a team of 100+ to oversee day-to-day last-mile operations in Daraz's 3rd largest region, Islamabad & Rawalpindi, handling package volume of 13k/day
- Successfully launched and managed 2 new warehouses/hubs in the region, optimizing workflow and layout, leading to a 30% increase in operational efficiency
- Oversaw customer order backlog, implementing FIFO prioritization strategies, reducing package aging by 8% and minimizing fake delivery attempts
- Monitoring the customer order backlog of the Region in the North, highlighting packages with higher ageing and fake attempts and ensuring the teams prioritize them on the basis of FIFO
Hub Supervisor
Daraz
Islamabad
06.2019 - 10.2020
- Supervised all last-mile Rawalpindi staff and fleet activities for D2D and CP deliveries, ensuring operational efficiency and on-time delivery, managing a team of 50+ employees
- Monitored hub performance metrics, increase in success rates and a 20% reduction in customer rejects through service improvement initiatives
- Enforced adherence to supply chain's 5S and Daraz 5 values, fostering a culture of efficiency and excellence among hub staff
- Provided comprehensive individual and departmental performance reports, facilitating informed decision-making and performance improvement strategies
Hub Coordinator
Daraz
Islamabad
06.2018 - 06.2019
- Provide comprehensive customer care adhering to Daraz SOPs, ensuring satisfaction by addressing queries and complaints promptly
- Manage email communication and complaint resolution processes effectively, maintaining high customer satisfaction levels
- Educate customers on Daraz platform and marketing materials, enhancing their shopping experience
- Collaborate with different departments to ensure team integration and effective communication
- Effectively employ interpersonal skills to address and resolve concerns of disgruntled customers in a professional manner, fostering positive resolutions and maintaining customer satisfaction
Category Executive - Tezz Project
Careem
Islamabad
01.2018 - 07.2018
- Proactively implement contingency plans to facilitate project growth and address any issues or challenges that may arise, resulting in increase in project efficiency
- Develop unique selling propositions (USPs) for our services based on market research and customer feedback, enhancing our competitive advantage and market positioning
- Perform SWOT analysis to identify strengths, weaknesses, opportunities, and threats, enabling informed decision-making and strategic planning
Supply Trainer
Careem
Islamabad
05.2017 - 12.2017
- Delivered extensive product knowledge training on the ADMA application, addressing queries and ensuring captains' proficiency in utilizing the platform
- Strategically planned, organized, and developed training materials customized to the specific requirements of Careem projects, enhancing the effectiveness of training programs
- Provided mentorship to new hires, guiding them on how to align their efforts with organizational objectives while prioritizing the satisfaction of both internal and external stakeholder
Quality Assurance Executive
PTCL
Islamabad
02.2015 - 05.2017
- To Listen monitor and evaluate transactions according to quality assurance policies and KPI's
- Attends a calibration session to minimize the variation of the transaction monitoring
- Responsible for establishing and maintaining a effective document control system, ensuring that all design documentation is accurate, up to date and accurate
- Maintaining a tracking facility to enable documents to be updated easily
- Conducting quality assurance sessions with the newly hired batch
- Monthly and bi-weekly sessions with line agents to improve their quality
CSE & Data Administrator
PTCL
Islamabad
10.2012 - 02.2015
- Conducted outbound calls to customers, encompassing telemarketing, sales, and customer service duties to ensure client satisfaction and enhance brand loyalty
- Delivered comprehensive product and service information to customers, facilitating informed purchasing decisions and enhancing customer experience
- Successfully sold products and services, resulting in a 15% increase in revenue generation
Education
Bachelor of Arts - Mass Communication
Allama Iqbal Open University
Islamabad, Pakistan04.2017
Skills
- Inventory Management System Warehouse
- Logistics Management System (LMS)
- Transport Management System (TMS
- Microsoft Outlook (internet E-mail) G-sheets, Slides, Google Forms, G-Docs Oracle
- Strong Analytical Skills
- Critical Thinking and Problem-Solving Skills
Certification
- Completed 5S Warehouse Management Training (Daraz, Pakistan)
- Creating the Agent for Tomorrow (Training of Trainers - TOT) PTCL
- Creating the Agent for Tomorrow (Client Retention) PTCL
Awards
- Top-notch Quality Assurance Executive, PTCL
- Best Manager of the North-Region, Daraz
Languages
- English
- Urdu (National)
- Pashto (Native)
Timeline
MIS Reporting Analyst
Tribe Consulting (Pvt.) Ltd.
06.2024 - Current
Regional Last Mile Supervisor
Danube Hyper Market
12.2023 - 02.2024
Last Mile Associate Manager
Carrefour Pakistan
09.2021 - 10.2023
Commercial Lead
Truck It In
04.2021 - 09.2021
City Manager
Daraz
10.2020 - 04.2021
Hub Supervisor
Daraz
06.2019 - 10.2020
Hub Coordinator
Daraz
06.2018 - 06.2019
Category Executive - Tezz Project
Careem
01.2018 - 07.2018
Supply Trainer
Careem
05.2017 - 12.2017
Quality Assurance Executive
PTCL
02.2015 - 05.2017
CSE & Data Administrator
PTCL
10.2012 - 02.2015
Bachelor of Arts - Mass Communication
Allama Iqbal Open University
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