Saba Saleem
LAHORE
Summary
Dedicated Front Desk Receptionist with strengths in customer service and complaint resolution. Manages guest interactions to ensure positive experiences and swift issue resolution. Coordinates travel arrangements and maintains effective communication to support operational efficiency.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Omega Private Limited
LAHORE, Pakistan
01.2024 - Current
- Greet guests at reception and assist on arrival promptly.
- Produced, filed and forwarded high-quality reports to appropriate personnel by email or fax.
- Participated in training sessions to improve skills and stay updated on hospitality best practices.
- Handle guest complaints with timely, professional resolution and follow-up.
- Managed external correspondence by drafting client emails and letters.
- Coordinated travel arrangements and itineraries for staff trips, conferences and meetings.
- Maintained current spreadsheets tracking office work, visitors and key metrics.
- Helped source vendors for office supplies or service needs.
- Liaised with maintenance staff to report and follow up on facility issues and repairs.
Receptionist Assistant
ILSA INTERACTIVE
LAHORE, Pakistan
01.2022 - 12.2023
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Welcomed guests and clients in friendly, positive manner.
- Managed front desk operations, promptly greeting visitors and directing them to appropriate departments.
- Operated office equipment, such as photocopiers, scanners, and fax machines, efficiently.
- Handled confidential documents and information with discretion and integrity.
- Responded to enquiries from clients, vendors and members of public.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Facilitated communication between departments to ensure smooth operations.
Education
B.com(Hons.)
Hailey College of Commerce
LahoreIntermediate in Computer Sceience
Queen Marry College
LahoreSkills
- Customer service
- Office management
- Travel coordination
- Report generation
- Telephone etiquette
- MS Office
- Document handling
- Complaint resolution
Timeline
Front Desk Receptionist
Omega Private Limited
01.2024 - Current
Receptionist Assistant
ILSA INTERACTIVE
01.2022 - 12.2023
B.com(Hons.)
Hailey College of Commerce
Intermediate in Computer Sceience
Queen Marry College