Saba Noshad
Attock
Summary
Intend to build a career with leading corporate of encouraging Environment with committed and dedicated people, which will help me to Explore myself fully and realize my potential. Willing to be as a key player in challenging and creative environment.
Overview
4
4
years of professional experience
Work History
Call Agent
Ibex
06.2024 - 01.2025
- Kept records of calls placed and charges incurred.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Connected callers with appropriate professional, department, or business.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
Call Center Representative
CenterPoint
05.2023 - 05.2024
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
Travel Agent
Air Travels
02.2022 - 03.2023
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Teacher
Al Faisal School System
01.2021 - 01.2022
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Education
Intermediate -
BISE Rawalpindi
01.2021
Matric - undefined
BISE Rawalpindi
01.2019
Skills
- Call center experience
- Data gathering
- Gathering information
- CRM software
- Customer communications
- Interpersonal skills
Languages
English
Urdu
Pashto
Punjabi
Hobbies and Interests
Arts & Designing
Personal Information
- Domicile: Attock
- CNIC Number: 37105-5007496-0
- Father's Name: Molvi Khan
- Date of Birth: 06/23/02
- Gender: Female
- Nationality: Pakistan
- Marital Status: Single
- Religion: Islam
Timeline
Call Agent
Ibex
06.2024 - 01.2025
Call Center Representative
CenterPoint
05.2023 - 05.2024
Travel Agent
Air Travels
02.2022 - 03.2023
Teacher
Al Faisal School System
01.2021 - 01.2022
Matric - undefined
BISE Rawalpindi
Intermediate -
BISE Rawalpindi
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