Saba Naheed
Relationship Manger In Soneri Bank
House No. 35 Street No. 03 Block-F New City Phase-II Wah Cantt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Relationship Manager
Soneri Bank
09.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Prime HR as Businees Development Officer
Soneri Bank
06.2021 - 09.2023
- Manage Liability portfolio and client relationships of the branch.
- Responsible for deposit mobilization and account Opening.
- Achieve agreed sales target as assigned by the Management.
- Provide highest level of customer service.
- Liaise with existing and prospective clients to provide banking advice on Bank products and services in line with the customers Transactional, Borrowing, Saving and Protection need.
- Responsible for Cross Referring Solutions in order to meet customers present and latent needs.
- Strict adherence to Guidelines, account opening policy & procedures, SBP policies & Circulars/ Manual.
- Complete adherence to Sales Process and Sales Maximizer.
Education
Master of Arts - English Literature
University of Punjab
Lahore 04.2001 -
Bachelor of Arts -
University of Punjab
Lahore 04.2001 -
Bachelor of Education (B.ed) - Education
AIOU
Islamabad 04.2001 -
Diploma Information Technology - IT
PBTE
Lahore 04.2001 -
Higher Secondary School Certificate (FA) - Arts
FBISE
Islamabad 04.2001 -
Secondary School Certificate (Matric) -
FBISE
Islamabad 04.2001 -
Spoken English Course -
Private
04.2001 -
Skills
Relationship Building
Customer Relationships
Relationship Management
Customer Service
Timeline
Relationship Manager
Soneri Bank
09.2023 - Current
Prime HR as Businees Development Officer
Soneri Bank
06.2021 - 09.2023
Master of Arts - English Literature
University of Punjab
04.2001 -
Bachelor of Arts -
University of Punjab
04.2001 -
Bachelor of Education (B.ed) - Education
AIOU
04.2001 -
Diploma Information Technology - IT
PBTE
04.2001 -
Higher Secondary School Certificate (FA) - Arts
FBISE
04.2001 -
Secondary School Certificate (Matric) -
FBISE
04.2001 -
Spoken English Course -
Private
04.2001 -
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