Saba Jabbar
Customer Experience Representative
Islamabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Channel Support Associate
Dao PropTech
Islamabad
2023.02 - 2023.03
1. Updating customers data on Excel.
2. Arranging summits for team.
3. Coordination with other teams. (writing emails)
4. Outbound Calls.
5. Work on new ideas for better performance of team.
Customer Experience Representative
Dao PropTech
Islamabad
2021.08 - 2023.01
1. Outbound and Inbound calls
2. Handling Customer queries
3. Able to identify customer's BANT(Budget, Authority, Need and time) and handle objections.
4. Achieve everyday KPIs.
5. Assisting in resolving customer complaints/Disputes
6. Providing information to customers.
7. Updating customer information on CRM Hubspot.
8. Checking daily reports on CRM Hubspot.
9. Assigning leads to different Sales Teams.
10. Coordination with different departments for updates.
Education
Bachelor of Science - Clinical Psychology
Virtual University of Pakistan
Rawalpindi 2021.03 - Current
Skills
Complaint resolution
Problem Solving
CRM (eg Hubspot)
Communication
Time management
Adaptability
Calm under pressure
Multi-line phone talent
Timeline
Channel Support Associate
Dao PropTech
2023.02 - 2023.03
Customer Experience Representative
Dao PropTech
2021.08 - 2023.01
Bachelor of Science - Clinical Psychology
Virtual University of Pakistan
2021.03 - Current