Saadan Ijaz
Project / Customer Success Manager
Islamabad
Summary
Accomplished Project Manager offering 4 years of experience IT and Telecom industry. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Focused at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
4
4
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Project Manager / Scrum Master
Code Shop
10.2023 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Facilitated workshops to collect project requirements and user feedback.
Project Manager
PowerHouse
08.2023 - 02.2024
- Analyzed project performance data to identify areas of improvement.
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Enhanced team performance by conducting regular training sessions and providing opportunities for professional development.
- Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
Technical Project Manager
RootPointers
04.2022 - 09.2023
- Managing day-to-day task, Client Relations, Project Delivery and conducting meetings with the team and higher management.
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Enhanced team performance by conducting regular training sessions and providing opportunities for professional development.
- Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
Technical Support Engineer
SKYELECTRIC
03.2021 - 03.2022
- Data Analytics Troubleshooting and Diagnosing hardware related problem and providing solutions.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Streamlined internal communication by developing standard operating procedures for common support tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Installed, configured and maintained computer systems and network connections.
Management Trainee Officer
ENRICHERS Pvt. Ltd
06.2020 - 03.2021
- Described product to customers and accurately explained details and care of merchandise.
- Analyzed customer feedback to identify areas for improvement.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone or email.
Education
Masters of Science in Project Management -
Air University
IslamabadBachelor of Engineering, Electrical Electronics -
Air University
IslamabadIntermediate, Pre-Engineering - undefined
Abdul Razzaq Fazaia College MM Alam
Matriculation, Science -
Abdul Razzaq Fazaia College MM Alam
Skills
Complex problem solverundefined
Certification
Project Management Professional, PMI
Tools
Jira, Trello, Asana, Monday.com, ClickUp, Bitrix, MS Project & MS Office, Primavera and Slack
Timeline
Project Manager / Scrum Master
Code Shop
10.2023 - Current
Project Manager
PowerHouse
08.2023 - 02.2024
Technical Project Manager
RootPointers
04.2022 - 09.2023
Technical Support Engineer
SKYELECTRIC
03.2021 - 03.2022
Management Trainee Officer
ENRICHERS Pvt. Ltd
06.2020 - 03.2021
Masters of Science in Project Management -
Air University
Bachelor of Engineering, Electrical Electronics -
Air University
Intermediate, Pre-Engineering - undefined
Abdul Razzaq Fazaia College MM Alam
Matriculation, Science -
Abdul Razzaq Fazaia College MM Alam
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