CRM
Saad Moin
Marketing, Client Service, Customer Support
Karachi
Summary
Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Business Development Executive
Bogo Technology
Karachi
03.2022 - Current
- Collaborated with sales and marketing departments to support client acquisition.
- Calling on leads
- Enroll new brands
- Doing cold calling (briefing company profile)
- Doing mystery shopping of different brands
- Arranging meetings with client
- Managing outdoors activities
- Correspondence and facilitate brand through Email, WhatsApp and Phone.
- Managing after-sales services of brands .
- Identified business development challenges and customer concerns for proactive resolution.
Senior Operation Executive
Alfalah GHP Investment
Karachi
10.2020 - 12.2021
- Checking redemption, conversion, investments
- Checking account opening & KYCs
- Reporting daily transaction activity
- Liaison with depositors.
- Looking daily discrepancy
- Induct transaction in FMS
- NAV induct in system / FMS
Investor Service Executive
MCB Arif Habib Saving & Investment
Karachi
08.2017 - 12.2019
- Participated in client meetings to discuss financial analysis and investment strategies.
- Correspondence and facilitate client through Email, Web chat, WhatsApp, and Phone.
- Maintaining daily log sheets
- Liaison with investors / depositors.
- Relationship with customers in term of follow up & updates
- Looking daily discrepancy
- Making QA calls
- Dealing with walk-in clients and investors
Customer Care Representative
Ufone GSM
Karachi
05.2015 - 07.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Communicated with clients regarding account services, statements, and balances.
- Maintained up-to-date knowledge of product and service changes.
Education
MBA - Marketing
Iqra University
Karachi, Pakistan 09.2016 - 01.2022
Skills
Prospect targeting
Order management
Financial operations
Customer satisfaction
Marketing
Operations
Business development and planning
Software
SAP
Microsoft Office
Interests
Martial Arts
Swimming
Traveling
microsoft Office
Can operate MS Office where creating invoices, data entry, letter composing, presentation
Timeline
Business Development Executive
Bogo Technology
03.2022 - Current
Senior Operation Executive
Alfalah GHP Investment
10.2020 - 12.2021
Investor Service Executive
MCB Arif Habib Saving & Investment
08.2017 - 12.2019
MBA - Marketing
Iqra University
09.2016 - 01.2022
Customer Care Representative
Ufone GSM
05.2015 - 07.2017