Saad Irfan
Customer Success Specialist
Karachi
Summary
Dynamic and results-oriented professional with proven expertise in customer success and sales, honed at Jumppace Pvt Ltd and Abnotix Solutions. Excelled in fostering client relationships, enhancing satisfaction, and driving revenue growth through strategic upselling. Skilled in persuasive communication and negotiation, with a flair for problem-solving and conflict resolution. Achieved significant client retention and satisfaction milestones.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Success Manager
Jumppace Pvt Ltd
Karachi, Sindh
08.2024 - Current
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Created customer support strategies to increase customer retention.
Sales Representative
Abnotix Solutions
05.2022 - 10.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
Bachelor of Science - Digital Systems And Web Technology
Hamdard University
Karachi, Sindh, Pakistan 10.2023 - Current
Undergraduate Diploma - Game Design And Development Technology
NED University
Karachi, Sindh, Pakistan 01.2023 - 02.2024
Intermediate Certificate - Pre - Engineering
Dehli Science And Commerce College
Karachi, Sindh, Pakistan 11.2020 - 11.2022
Skills
Sales Closing Techniques
- Objection Handling
- Negotiation Skills
- Persuasive Communication
Time Management and Organization
- Multi-tasking in Fast-Paced Environments
- Prioritization of Client Needs
- Efficient Workflow and Pipeline Management
- Customer Success Management
- Client Relationship Building
- Project Management
- Communication and Interpersonal Skills
- Problem-Solving and Conflict Resolution
- Unity 2D/3D
- Game Design
- Game Development
Timeline
Customer Success Manager
Jumppace Pvt Ltd
08.2024 - Current
Bachelor of Science - Digital Systems And Web Technology
Hamdard University
10.2023 - Current
Undergraduate Diploma - Game Design And Development Technology
NED University
01.2023 - 02.2024
Sales Representative
Abnotix Solutions
05.2022 - 10.2022
Intermediate Certificate - Pre - Engineering
Dehli Science And Commerce College
11.2020 - 11.2022
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