Syeda Fatimah Agha
Lahore
Summary
Certified Project Management Practitioner with 17 years of diversified experience in Digital Transformation (Public Sector), Client Excellence Programs and Strategy formulation/execution. Adept at coordinating cross-functional teams, developing project plans, and ensuring timely delivery within budget constraints. Seeking to leverage expertise in project management to drive efficiency and innovation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Consulting Project Manager / Global Delivery Consultant
Teradata
09.2022 - Current
- Led end-to-end migration projects from on-premises infrastructure to cloud environments
- Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals
- Developed comprehensive project plans, timelines, and budgets, and tracked progress using project management tools
- Managed project resources, including team members, vendors, and third-party contractors, to ensure successful project execution
- Conducted risk assessments and implemented mitigation strategies to minimize project disruptions and ensure data security and compliance
- Communicated project status, milestones, and risks to senior management and stakeholders, facilitating informed decision-making
- Provided guidance and mentorship to team members, fostering a culture of collaboration, innovation, and continuous improvement.
Program Manager / PMO
Punjab Information Technology Board – Govt of Punjab
01.2015 - 01.2022
- Delivering multifaceted Projects of IT modernization and digital transformation
- Project planning, BRDs, PLC, budgeting & implementation of various business applications, established e-governance
- Displayed strong acumen of strategic planning, leadership and resource management
- Key Achievements: Case Flow Management System (CFMS) at Lahore High Court & District Courts, Digitization of Industries, Price Control, Weights & Measures, Digitization of Cattle Market Management & Development Company, Procurement of IT projects, Food Security and Crop Yield Prediction, e-Learn Initiative (DFID – UK, GBP 20Mill).
Associate Account Manager
Interflow Communications
01.2013 - 01.2015
- 360 Marketing Strategy & re-branding
- Executed the digital, print and electronic media campaign for mobile brand Huawei P6 (2014), FMCG Shezan International and The Vitamin Company
- Executed print media projects for Alfalah Insurance, Sefam Pvt Limited, KSB Pumps.
- Developed relationships with key customers, partners, and vendors.
Customer Relationship Manager (Head of Department)
Citi Bank, Lahore (Central)
01.2008 - 01.2013
- Led the Customer Service Team at Branch level
- Served at three different branches of Cumulative Net Worth Rs
- 10 Bill
- Major participation in client excellence program (C-Factor challenge)
- Complaint Resolution - Improvised complaint handling process by initiating user friendly system for logging, tracking and resolving complaints thereby identifying key services indicators
- Branch Oversight function - Custodian for operational records
- Assisted in internal and external audits (RCSAs)
- Compliance/KYC/AML - Prepared and reviewed customer profiles according to Citigroup Policies and ensured 100% compliance and due diligence.
Customer Relationship Officer
Citi Bank, Lahore
01.2006 - 01.2008
- Business Development and Customer Service - maintained client excellence programs
- Well versed in the use of software like FlexCube, ECS+ & Cardpac
- Customer Profiling in line with the Citigroup global AML/KYC/EDD polices using SAP
- Prepared progress review reports for Executive Leadership.
Education
BBA Honors - Finance
Iqra University
01.2006
A-Level - Business Studies
Lahore Grammar School
06-2001
O-level - Advanced Mathematics
Lahore Grammar School
06-1999
Skills
- Stakeholder Relations
- Risk Management
- Project Planning
- Project Scheduling
- Resource Management
- Cost and Budget control
- Communication Management
- Financial Analysis
- Cloud Migration and Modernization
- Compliance and Audit
- Contract Management
Certification
- PMI – PMP, 2023
- Teradata Vantage
- Teradata Technical Airlift
- Vantage on Azure (in progress)
- AWS Cloud Practitioner (in progress)
Timeline
Consulting Project Manager / Global Delivery Consultant
Teradata
09.2022 - Current
Program Manager / PMO
Punjab Information Technology Board – Govt of Punjab
01.2015 - 01.2022
Associate Account Manager
Interflow Communications
01.2013 - 01.2015
Customer Relationship Manager (Head of Department)
Citi Bank, Lahore (Central)
01.2008 - 01.2013
Customer Relationship Officer
Citi Bank, Lahore
01.2006 - 01.2008
BBA Honors - Finance
Iqra University
A-Level - Business Studies
Lahore Grammar School
O-level - Advanced Mathematics
Lahore Grammar School
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