Summary
Overview
Work History
Education
Skills
singing,Traveling,Cooking
References
Timeline
Generic

Rumana Arif

Senior Supervisor

Summary

Dynamic professional with a proven track record at International Call Center, excelling in staff management and strategic planning. Recognized for enhancing customer satisfaction and team performance through effective leadership and process improvement. Adept at fostering collaboration and driving operational efficiency, ensuring timely task completion and high-quality service delivery.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

12
12
years of professional experience
1
1
Language

Work History

Supervisor

International Call Center
06.2022 - 05.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.


Sales Closer&Processor

International Call Center
06.2022 - 05.2025
  • Contributed ideas during strategy meetings that helped improve overall company performance in key areas such as lead generation, pipeline management, and deal closure rates.


Agent Representative

International Call Center
04.2018 - 12.2021
  • Enhanced overall team performance through active collaboration on shared goals.


Administrator

Edge College
04.2016 - 01.2018
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

Lab Assistant Intern

Peak Solutions College
03.2013 - 06.2013
  • Enhanced adaptability by quickly learning new techniques as required per project demands, showcasing versatility within the laboratory setting.

Education

Bachelor of Arts - Physical Education

Allama Iqbal Open
Lahore, Punjab, Pakistan
05.2001 -

Intermediate Certificate - Physical Education Arts

Cantt College
Lahore, Punjab, Pakistan
05.2001 -

High School Diploma -

F G Model Girls High School
Lahore, Punjab, Pakistan
05.2001 -

Skills

    Staff management

    Safety protocols

    Quality control

    Verbal and written communication

    Schedule development

    Inventory control

    Staff discipline

    Customer service

    Strategic planning

    Process improvement

    Operations management

    Priority management

singing,Traveling,Cooking

I love singing cooking and traveling

References

Mother 

Khalida Parveen

0322-4166446

Timeline

Supervisor

International Call Center
06.2022 - 05.2025

Sales Closer&Processor

International Call Center
06.2022 - 05.2025

Agent Representative

International Call Center
04.2018 - 12.2021

Administrator

Edge College
04.2016 - 01.2018

Lab Assistant Intern

Peak Solutions College
03.2013 - 06.2013

Bachelor of Arts - Physical Education

Allama Iqbal Open
05.2001 -

Intermediate Certificate - Physical Education Arts

Cantt College
05.2001 -

High School Diploma -

F G Model Girls High School
05.2001 -

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Rumana ArifSenior Supervisor