Rumail John
Islamabad Capital Territory
Summary
Skills Proven leader with a track record of enhancing customer and team productivity. Skilled in fluent English communication and Active Listening problem-solving. Adept at multitasking and fostering positive relationships. Achieved significant improvements in operational efficiency by implementing effective training and Billing performance management system.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Office Manager
RevmedUSA
Rawalpindi
05.2025 - Current
- Managed office operations, coordinated meetings, and scheduled appointments to ensure seamless functionality.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Executed accurate clerical work for forms, files, and data entry to support office efficiency.
- Coordinated with Patient's insurance company to get updated VOB (Verifications of benefits).
- Informed patients about their lab results prior to appointments to prepare for consultations.
- Processed prescription refills based on patient requests to preferred pharmacies.
- Participated in daily team meetings with the doctor to enhance patient care and update operational processes.
Patient Support Specialist/Dermatology
Prima Systems
Rawalpindi
12.2023 - 05.2025
- Collaborated with multidisciplinary teams to develop individualised care plans for patients.
- Acted as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Managed prescription refills under supervision of healthcare providers, adhering to safety protocols, and conducted insurance verification and preauthorisation to minimise billing errors and disputes.
- Proactively reached out to patients through phone calls and email reminders before scheduled visits, reducing appointment cancellations.
Manager of Operations
Your Active Leads
Islamabad
12.2021 - 10.2023
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership reducing miscommunications and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Customer Sales Representative
Your Active Leads
Islamabad
09.2019 - 11.2021
- Improved sales revenue with effective communication of product features benefits and promotions.
- Emphasized product specifications to meet customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
ICS - Computer Science
Pies Group of Schools And Colleges
IslamabadBachelor of Business Administration - bussiness
BBA
Abasyn UniversitySkills
- Office management
- Appointment scheduling
- Billing
- Records management
- Patient Needs
- Client relationship management
- Team coordination
- General administration
- Meeting management
- Office suite proficiency
- Excel
- Problem solving
- Communication
- Active Listening
- Staff leadership
Languages
English
Punjabi
Urdu
Timeline
Office Manager
RevmedUSA
05.2025 - Current
Patient Support Specialist/Dermatology
Prima Systems
12.2023 - 05.2025
Manager of Operations
Your Active Leads
12.2021 - 10.2023
Customer Sales Representative
Your Active Leads
09.2019 - 11.2021
ICS - Computer Science
Pies Group of Schools And Colleges
Bachelor of Business Administration - bussiness
BBA