Rujman Liaquat
Virtual Call Center Agent
Karcahi
Summary
Dynamic Virtual Call Center Agent with hands-on experience in a health insurance campaign at MicroEnsure Pakistan (Private) Limited, under the ambit of Waada. Skilled in handling inbound and outbound calls, providing basic information on insurance plans, and assisting clients with their inquiries in a clear and polite manner. Quick to learn, adaptable to remote work environments, and committed to delivering a positive customer experience. I consistently enhance customer satisfaction through effective communication and problem-solving.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Virtual Call Center Agent – Health Insurance
MicroEnsure Pakistan (Private) Limited-Waada
Karachi, Sindh
04.2025 - Current
- I provide high-quality customer service and support to individuals seeking health insurance information and assistance.
- I handle inbound and outbound calls, guiding clients through plan options, eligibility, and enrollment processes.
- I ensure accurate documentation of all customer interactions while maintaining compliance with health insurance regulations.
- I stay updated on changing insurance policies and use that knowledge to clearly explain coverage details and answer questions.
- I work efficiently in a remote environment, meeting performance metrics such as call quality, resolution time, and customer satisfaction.
- I consistently deliver a professional, empathetic, and solution-focused service experience.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Front Desk Officer (FDO)
Keystone Academy
Karachi, Sindh
03.2022 - 07.2022
- Efficiently managed all incoming calls, ensuring prompt and courteous communication.
- Handled admission inquiries and provided accurate information to prospective parents and students, both via phone and in-person.
- Greeted and attended to walk-in visitors and parents, maintaining a professional and welcoming front desk environment.
- Maintained attendance records for teaching, administrative, and domestic staff with precision and confidentiality.
- Acted as a representative of the organization, presenting a graceful and professional image at all times.
- Assisted in routine administrative tasks, contributing to smooth day-to-day operations of the front office.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
Education
Associate of Arts - Education
University of Karachi
Karachi, Sindh, Pakistan 09.2021 - 09.2025
Skills
Problem-solving skills
Certification
Graphic Designing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
Hindko
Bilingual or Proficient (C2)
Timeline
Virtual Call Center Agent – Health Insurance
MicroEnsure Pakistan (Private) Limited-Waada
04.2025 - Current
Front Desk Officer (FDO)
Keystone Academy
03.2022 - 07.2022
Content Writing
03-2022
Associate of Arts - Education
University of Karachi
09.2021 - 09.2025
Graphic Designing
09-2021
Freelancing
09-2021
Similar Profiles
Shehzad NaseerShehzad Naseer
Senior Zonal Sales Manager at Lipton Pakistan Private LimitedSenior Zonal Sales Manager at Lipton Pakistan Private Limited
Farhan InayatFarhan Inayat
Assistant Sales Manager at Greaves Pakistan Private LimitedAssistant Sales Manager at Greaves Pakistan Private Limited
Ahmad Hanif Awan (FCCA)Ahmad Hanif Awan (FCCA)
Senior Manager Finance at Techaccess Pakistan Private LimitedSenior Manager Finance at Techaccess Pakistan Private Limited