RUBY GULL
Karachi
Summary
Dynamic and results-driven Account Manager with extensive experience in managing client relationships, enhancing customer satisfaction, and driving revenue growth within e-commerce space. Proven track record in maintaining e-commerce accounts with a strong ability to develop and implement strategies that ensure customer retention and success. Adept at communicating complex ideas clearly, building strong rapport with clients, and providing exceptional service to exceed expectations. Strategies resulting in positive outcomes as a result of having experience of E-commerce in multiple areas furnishing the overall skill levels.
Overview
4
4
years of professional experience
Work History
Ecommerce Account Executive
Ecommerce Empire Builders
09.2023 - 10.2024
- Managed over 50 accounts as a primary point of contact, providing exceptional support through regular Zoom meetings, effective management, and retention strategies
- Devised comprehensive strategies to scale ecommerce funnels and catered to critical clients to help them achieve their e-commerce goals
- My role encompassed testing, scaling, and managing clients' accounts with a focus on collaboration with media buyers and creative teams to boost conversion rates and average order value (AOV)
- I closely monitor ad metrics to ensure client success and profitability
- Regularly test and introduce high-performing products into sales funnels, collaborated with creative teams to introduce digital upsells, and increased profit margins
Head Of Website Management And Customer Support
Waxing Crescent LLC
04.2023 - 07.2023
- Dynamic and results-driven Executive Manager with extensive experience in managing and optimizing Shopify websites
- Proven track record in product research, Landing page design and optimisation, copywriting, facebook page management, customer support, and order fulfillment
- Adept at testing and launching multiple one-product websites weekly to maximize sales and conversions
Junior Accounts Executive
HECOS LLC
08.2020 - 03.2023
- Detail-oriented and proactive Junior Accounts Executive with a strong background in financial record-keeping, data analysis, and client account management
- Skilled in utilizing Microsoft Excel to maintain accurate records, streamline processes, and support decision-making
- Adept at collaborating with teams to meet deadlines, and delivering exceptional client service
Education
Advanced Diploma - Accounting And Business
Mirchawala's Hub Of Accountancy
01-2019
A Level - GCE Commerce
Whales College
08-2015
O Level | GCE - Commerce
Bahria Foundation College
08-2013
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
Languages
Urdu
Native language
English
Advanced
C1
Urdu
Proficient
C2
Timeline
Ecommerce Account Executive
Ecommerce Empire Builders
09.2023 - 10.2024
Head Of Website Management And Customer Support
Waxing Crescent LLC
04.2023 - 07.2023
Junior Accounts Executive
HECOS LLC
08.2020 - 03.2023
Advanced Diploma - Accounting And Business
Mirchawala's Hub Of Accountancy
A Level - GCE Commerce
Whales College
O Level | GCE - Commerce
Bahria Foundation College
Similar Profiles
Deedar Singh DhillonDeedar Singh Dhillon
Account Executive SMB (Remote) at Ecommerce Builders Inc.Account Executive SMB (Remote) at Ecommerce Builders Inc.
Brittney ChristieBrittney Christie
Business Manager at Empire Builders of CNYBusiness Manager at Empire Builders of CNY
Austin MathersAustin Mathers
Site labourer at Empire BuildersSite labourer at Empire Builders