Romail Khan
Lahore
Summary
Dynamic IT and sales professional with a proven track record in IT and sales Solutions, enhancing IT efficiency and resolving high-pressure tech issues. Skilled in Linux command-line operations and exceptional at problem-solving. Achieved a 90% issue resolution rate on first contact, demonstrating a strong ability to improve client satisfaction and operational productivity. Technologically-savvy professional with proven customer service, time management, interpersonal skills and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Sales and Technology Consultant
Byte Force IT Solutions
Lahore
06.2023 - Current
- Streamlined IT processes to enhance efficiency during event setups.
- Received commendations from management for resolving complex tech issues during events under high-pressure situations
- Conducted research and analysis of current technology trends to identify opportunities for improvement.
- Provided technical consultation services to clients regarding software, hardware and networking solutions.
- Collaborated closely with stakeholders at all levels to ensure successful project outcomes.
- Consulted and advised clients on tailored technology solutions to fulfill business needs and user demands.
- Continued self-education and training to keep up with industry changes and trends.
- Consulted with sales and marketing teams on module implementation to facilitate organizational objectives.
Remote Sales and Marketing Executive
Online US Trucking Company
05.2018 - Current
- Achieved exceptional client satisfaction levels, earning top performer status.
- Decreased repeat inquiries by 20% through addressing identified problems.
- Conducted market research to identify customer needs and preferences.
- Established relationships with potential customers through cold calling and networking activities.
- Generated leads through email campaigns targeting potential customers from existing databases.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
Freelance IT Support and Marketing Executive
Innotech solutions limited
Lahore
01.2023 - 02.2024
- Devised a checklist to streamline troubleshooting, boosting team productivity.
- Implemented enhanced support strategies, leading to improved client contentment.
- Monitored system performance to ensure optimal operations.
- Implemented security measures to protect data from unauthorized access.
- Assisted colleagues with complex IT problems or inquiries.
Freelance Support Technician
Acamar Group
Lahore
01.2020 - 12.2022
- Implemented troubleshooting procedure remotely, achieving 90% resolution rate for client issues during initial contact.
- Conducted consistent maintenance on client systems, increasing device longevity.
- Reduced client dependence on external support.
- Provided technical support to customers via phone, email and remote access applications.
- Assisted in the development and implementation of new processes related to IT support activities.
- Provided guidance regarding best practices for using computer systems efficiently and securely.
Education
Higher Secondary Certificate -
Learning Alliance International School System
Lahore, Pakistan01-2012
Skills
- Microsoft Windows (10/11)
- Linux command-line operations
- Networking concepts
- IP configuration
- Device connectivity
- Network troubleshooting
- Remote support tools
- TeamViewer
- AnyDesk
- Hardware setup
- Diagnostics
- Routine maintenance
- Communication
- Problem-solving
- Service orientation
- Project management
- Task prioritization
- IT inventory management
- Documentation creation
- Network solutions
- Desktop support
- Process facilitation
Additional Information
Valid driver’s license with reliable transportation, Recently completed courses in networking fundamentals and customer experience management to expand technical expertise, Strong work ethic and adaptability, with a passion for ongoing learning and professional growth
References
Available upon request
Languages
English
First Language
Urdu
Proficient (C2)
C2
References
References available upon request.
Timeline
Sales and Technology Consultant
Byte Force IT Solutions
06.2023 - Current
Freelance IT Support and Marketing Executive
Innotech solutions limited
01.2023 - 02.2024
Freelance Support Technician
Acamar Group
01.2020 - 12.2022
Remote Sales and Marketing Executive
Online US Trucking Company
05.2018 - Current
Higher Secondary Certificate -
Learning Alliance International School System
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