Rizwan Ali Qureshi

Major Responsibilities as BackOffice Specialist:

• Working on one of the best and well known CRMs in the world, Salesforce.
• Attending regular meeting with Client over the video Conference to discuss daily targets and hurdles.
• Constant monitoring of Salesforce Queues and to ensure that everything remain under SLA.
• Co-coordinating with customer’s on daily basis via Email.
• Handling the Buyer & Seller Central Portals of eBay.com & Amazon.com.
• Coordinating with different resellers like Amazon (US/UK), Sam’s club, Staples, Costco, B&H, Systemax, PPC on daily basis.
• Forwarding payout requests to the claims every day.
• Suggest possible improvements to current systems and technologies within the reporting area.
• Providing payout approvals for Exceptional cases in order to ensure maximum customer facilitation & satisfaction.
• Work in coordination with Fraud control team to identify any loophole or Fraud Possibility.
• To ensure that the business goals of the organization are in synchronization with logistics system.

Major Responsibilities as Assistant to Sr. Manager/Virtual Assistant :

• Follow ups form Site Department regarding client’s complains and implementations of fixing Furniture at sites.
• Follow ups form Design Department.
• Follow ups form Supple Chain Management “SCM” regarding dispatch and delivery of Furniture at sites.
• To make weekly and monthly work plan for field work.
• Ensure documentation of all related activities in soft & hard copy.
• To develop Liaison with the Clients regarding meeting with Senior Manager on Phone and Emails.
• To conduct meeting with Workers/Team to inform them of upcoming projects.

1. MAL-ED Project (Malnutrition Enteric Disease): September 1st, 2009 to 28 February 2014.

2. Mainstreaming Nutrition Project: July 20th, 2007 to August 31st, 2009.

Summary: All projects were about the community health-based. The census was conducted in different Union Councils before the project launched. Basically, It focused on Risk Factors and Interaction of Enteric Infection and Malnutrition and the consequence for Child Health and Development. It was one of the biggest community-based intervention trials that focused on the Nutritional status of mother and child.

Major Responsibilities as a Senior Research Assistant.

• To supervise field data collection and field activities.
• To lead and monitor the team in various areas.
• To develop Liaison and conduct meetings with the Health Officers ,regarding project activities.
• To make weekly and monthly Reports/work plan for field work.
• Conduct regular meetings with community members to discuss program objectives.
• Mapping of targeted areas and Designing of all-over field strategy.
• Coordinates with field implementers regarding reports and M&E activities.
• Maintaining data reports of community mobilization sessions and meetings.