RIZWAN MALAK
Kotli Ajk
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Manager
United Bank Limitd
05.2023 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Relationship Manager
United Bank Ltd.
10.2019 - 05.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Monitored customer feedback and generated reports to identify areas of improvement.
Education
Bachelor (B.COM) -
MUST, AJK
Intermediate/HSSC -
BISE MIRPUR AJK
Skills
- Operational Reports
- Work Prioritization
- Sales Development
- Relationship Building
- Coaching and Mentoring
- Reporting Familiarity
- Banking Products and Services
- Risk Mitigation
- Account Review
- Relationship Building and Management
Personal Information
+92342-5005523, razzi2402@gmail.com, VPO tehsil Khui Ratta, District Kotli, Azad Kashmir
Work Experience
Relationship Manager, United Bank Ltd., 10/10/19, Present, Efficiently assign sales workers to specific duties, ensuring optimal utilization of resources and maximizing productivity., Spearhead the hiring process and arrange training programs for staff, enhancing their skills and knowledge in sales techniques and customer service., Skillfully authorize payments by cheque, maintaining accuracy and adherence to company policies and financial regulations., Oversee merchandise orders, ensuring appropriate stock levels and timely replenishment to meet customer demand., Handle merchandise returns, resolving customer issues promptly and authorizing appropriate refunds or exchanges.
Volunteer Work
Relationship Manager Training Program, 10/10/19 - 10/24/19, UBL L&D Center Lahore
Languages
Urdu
English
Professional Summary
Highly accomplished Relationship Manager with a successful track record at United Bank Ltd. Expertise in overseeing sales operations, staff training, and inventory management. Adept at authorizing payments, handling merchandise orders and returns, and preparing comprehensive reports. Proven ability to drive sales volumes and optimize personnel matters. Strong leadership skills coupled with exceptional organizational abilities.
Certification
- Branch Managment Development Training Programe
Timeline
Branch Manager
United Bank Limitd
05.2023 - Current
Relationship Manager
United Bank Ltd.
10.2019 - 05.2023
Bachelor (B.COM) -
MUST, AJK
Intermediate/HSSC -
BISE MIRPUR AJK
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