Rizwan Amin
Operations Manager
Kharian, Pakistan,Punjab
Summary
TO PURSUE ATTRACTIVE EXECUTIVE POSITION IN AN ESTEEMED ORGANIZATION OFFERING CAREER OPPORTUNITIES AND ALLOWING ME TO MAKE SIGNIFICANT CONTRIBUTION TOWARDS ITS SUCCESS
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
OPERATIONS MANAGER
MEEZAN BANK LIMITED
KHARIAN, PUNJAB
2017.09 - Current
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Formulated processes to reduce downtime and financial loss.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
BRANCH MANAGER
ASKARI BANK LTD
DINGA, PUNJAB
2016.04 - 2016.11
- SUPERVISE ALL
- BRANCH RELATED MATTERS INCLUDING CREDITS &
- CONSUMER).
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Implemented service improvements to enhance sales cycle.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identified partnership opportunities and established favorable business connections.
- Maintained friendly and professional customer interactions.
BRANCH OPERATIONS MANAGER
UNITED BANK LTD DINGA
DINGA, PUNJAB
2011.06 - 2013.05
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Completed daily Bank Secrecy Act reports.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Resolved various issues impacting sales management and business operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
BRANCH MANAGER
UUNITED BANK LTD
NOOR JAMAL, PUNJAB
2013.05 - 2016.04
- Boosted sales and customer loyalty through incentive programs.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
ACTING BRANCH MANAGER
UNITED BANK LTD NOOR JAMAL BRANCH
DINGA, Punjab
2010.06 - 2011.06
- Maintained friendly and professional customer interactions.
- Boosted sales and customer loyalty through incentive programs.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
BRANCH OPERATIONS MANAGER
UNITED BANK LTD DINGA
DINGA, PUNJAB
2008.12 - 2010.06
- Performed monthly compliance checks.
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Set up and supervised cash shipments.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Completed daily Bank Secrecy Act reports.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
OUT SOURCE CASH OFFICER
UNITED BANK LTD KHARIAN CITY BRANCH
KHARIAN, PUNJAB
2006.06 - 2008.12
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Education
CERTIFICATE OF PARTICIPATION - ADVANCED ISLAMIC FINANCE
LEARNING AND DEVELOPMENT CENTRE
MEEZAN BANK LTD GUJRANWALA 2017.05 - 2017.05
CERTIFICATE OF PARTICIPATION - BRANCH MANAGEMENT
LEARNING AND DEVELOPMENT CENTRE
ASKARI BANK LTD RAWALPINDI 2016.09 - 2016.09
CERTIFICATE OF ACHIEVEMENT & COMMITMENT - RETAIL SALED
RGIONAL OFFICE
UNITED BANK LTD 2015.09 - 2015.09
BANKATAKAFUL CERTIFICATE - RETAIL SALES
LEARNING AND DEVELOPMENT CENTRE
UNITED BANK LTD ISLAMABAD 2015.11 - 2015.11
CERTIFICATE OF APPLICATION - RETAIL SALES
LEARNING AND DEVELOPMENT CENTRE
UNITED BANK LTD ISLAMABAD 2015.03 - 2015.03
CERTIFICATE OF PARTICIPATION - MANAGING ACCOUNTS AND FOREX OPERATION
LEARNING AND DEVELOPMENT CENTRE
UNITED BANK LTD 2009.05 - 2009.05
CERTIFICATE OF PARTICIPATION - RETAIL BANKING
LEARNING AND DEVELOPMENT CENTRE
UNTED BANK LTD ISLAMABAD 2012.07 - 2012.07
Bachelor Of Arts - Humanities
Faridia Degree College
Pakpattan Punjab Pakistan 1994.06 - 1996.06
Matric - Arts
Fazalka Islamia High School
Pakpattan Punjab Pakistan 1990.06 - 1992.06
FA - Humanities
Faridia Degree College
Pakpattan Punjab Pakistan 1993.06 - 1994.06
Skills
Ms Office, Outlook Express, IBM Notes
Web Browsing
Employee relations and conflict resolution
Operations management
Contract Negotiation
Business administration
Staff Management
Customer relations specialist
Timeline
OPERATIONS MANAGER
MEEZAN BANK LIMITED
2017.09 - Current
CERTIFICATE OF PARTICIPATION - ADVANCED ISLAMIC FINANCE
LEARNING AND DEVELOPMENT CENTRE
2017.05 - 2017.05
CERTIFICATE OF PARTICIPATION - BRANCH MANAGEMENT
LEARNING AND DEVELOPMENT CENTRE
2016.09 - 2016.09
BRANCH MANAGER
ASKARI BANK LTD
2016.04 - 2016.11
BANKATAKAFUL CERTIFICATE - RETAIL SALES
LEARNING AND DEVELOPMENT CENTRE
2015.11 - 2015.11
CERTIFICATE OF ACHIEVEMENT & COMMITMENT - RETAIL SALED
RGIONAL OFFICE
2015.09 - 2015.09
CERTIFICATE OF APPLICATION - RETAIL SALES
LEARNING AND DEVELOPMENT CENTRE
2015.03 - 2015.03
BRANCH MANAGER
UUNITED BANK LTD
2013.05 - 2016.04
CERTIFICATE OF PARTICIPATION - RETAIL BANKING
LEARNING AND DEVELOPMENT CENTRE
2012.07 - 2012.07
BRANCH OPERATIONS MANAGER
UNITED BANK LTD DINGA
2011.06 - 2013.05
ACTING BRANCH MANAGER
UNITED BANK LTD NOOR JAMAL BRANCH
2010.06 - 2011.06
CERTIFICATE OF PARTICIPATION - MANAGING ACCOUNTS AND FOREX OPERATION
LEARNING AND DEVELOPMENT CENTRE
2009.05 - 2009.05
BRANCH OPERATIONS MANAGER
UNITED BANK LTD DINGA
2008.12 - 2010.06
OUT SOURCE CASH OFFICER
UNITED BANK LTD KHARIAN CITY BRANCH
2006.06 - 2008.12
Bachelor Of Arts - Humanities
Faridia Degree College
1994.06 - 1996.06
FA - Humanities
Faridia Degree College
1993.06 - 1994.06
Matric - Arts
Fazalka Islamia High School
1990.06 - 1992.06