Rida Mehboob
Virtual Assistant
Bhakkar
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
4
4
years of professional experience
Work History
Director of Operations
Manisofts
Bhakkar
09.2019 - Current
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Mentored and coached team members to foster productive and engaging work environment.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Established and monitored quality assurance standards to achieve operational excellence.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored and coordinated workflows to optimize resources.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Virtual Assistant
Bhakkar
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Completed business correspondence, transcription, and data entry.
- Managed CRM input, exports and clean up.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Coordinated Skype calls across multiple time zones.
- Wrote press releases and posted updates to social media.
- Developed complex reports in Excel for cost reporting.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Conferred with customers by telephone, chat or email to provide information.
Education
Master of Science - Information Technology
University of Sargodha
Bhakkar 04.2001 -
Bachelor of Arts - Sociology
Bachelor
Bhakkar 04.2001 -
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
B.ed
Bhakkar 04.2001 -
Sociology
Intermediate
BhakkarScience
Materic
BhakkarSkills
Customer relations and communications
Project planning
Customer and client relations
Spreadsheet management
Listing and optimization
Amazon account reinstate
Amazon violations handling
Walmart seller account managment
Walmart selling account approvals
Amazon new launches product analysis
Product Hunting
Product Analysis
Order processing
Account Managment
Account Creation
Listing Optimization
Sourcing
PPC
Account reinstate
Account Health Management
Walmart seller central approval
Customer Support
Awards
- Win awards from Manisofts e-commerce company as best leadingship role.
- Win hackathon contest with 1st position from PITB(Punjab information technology Board).
Projects
Online Website
• Tamera plaza Inn online website
Training Course
• Attended various seminars & workshops arranged by the Department as well as Campus.
• Attended various international clients meetings remotely
• Completed course from E-rozgar (PITB) as Graphic Designer.
Personal Details
Father’s Name: Sheikh Mehboob Elahi (Late)
Domicile: Bhakkar - Punjab Pakistan.
N.I.C No: 38101-5921309-4
Marital Status: Single
References: Shall be provided if required
Timeline
Director of Operations
Manisofts
09.2019 - Current
Master of Science - Information Technology
University of Sargodha
04.2001 -
Bachelor of Arts - Sociology
Bachelor
04.2001 -
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
B.ed
04.2001 -
Virtual Assistant
Sociology
Intermediate
Science
Materic