Rida Iftikhar
Lahore
Summary
Business problems are puzzles I crave to crack! With 4+ years of experience as a Business Analyst, I translate business needs into clear requirements, streamlining processes & fostering collaboration to drive innovation with measurable results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Tkxel
06.2024 - Current
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized data access and storage to improve performance of analytics systems.
- Created data models to support decision-making processes.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Conducted market research studies to provide valuable insights for strategic planning initiatives.
- Resolved complex technical issues through in-depth investigation and innovative problem-solving techniques.
- Led cross-functional teams to successful project completion, fostering collaboration and driving results.
- Owned and prioritized product backlog.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
Business Analyst
Allied Consultants
10.2023 - Current
- Prepared Proposals, Scope Documents, SRS, User Stories, Project Plans.
- Streamlined processes to improve and optimize office operations.
- Collaborated with cross-functional teams to develop strategies and action plans to achieve organizational goals
- Conducted interviews with stakeholders to identify business requirements and develop detailed specifications
- Conducted gap analysis to identify and document process inefficiencies and recommend solutions to improve customer experience
- Developed detailed project plans to ensure clients’ projects are completed on time and within budget
- Conducted market research to identify industry trends and opportunities for clients to capitalize on
- Liaised with business and IT groups to establish short-term and long-term goals.
- Developed client relationships by providing excellent customer service
- Managed approximately 20+ incoming calls, emails and support queries from customers.
Business Analyst
Norgic AB
09.2020 - 09.2023
- Reduced product development rework through improved communication and collaboration between product and technical teams.
- Documented 100+ user stories and acceptance criteria for CPaaS-based products and client projects, ensuring clear expectations for functionality.
- Performed user acceptance testing (UAT) on 10+ projects contributing to a 20% reduction in post-release defects.
- Collaborated with cross-functional teams to implement design screens using Figma
- Highlighted undetected organizational needs to improve business performance.
- Designed and implemented business solutions to align with objectives and industry best practices.
- Worked closely with stakeholders to define KPIs and establish metrics for processes and projects.
- Conducted competitor analysis to inform design decisions and innovations.
Software Quality Assurance (Intern)
Tech Incubator aka (Norgic)
09.2020 - 12.2020
- Wrote and executed approximately 10k UI and functional Test Case for EU based application
- Analyzed test results to identify patterns and trends, enabling targeted improvements in software quality
- Conducted test driven development sessions to improve debugging and resolve critical issues
- Developed expertise in using JIRA, ClickUp, Selenium WebDriver for managing SDLC
IT Intern
Fauji Fertilizer Company
06.2019 - 07.2019
- Explored SAP ERP (PM & MM modules)
- Designed a sample DB for a Bilal Trust hospital
- Explored Security Concepts and Tools (Reconnaissance and kali Linux basics).
Education
Bachelor of Science - Computer Science
FAST NUCES
09.2020
F.Sc (Pre-Eng) - Sadiqabad
FFC Grammar H/S School, Goth Machhi
05.2016
Skills
- Requirement Engineering
- Stakeholder management
- User Stories and Acceptance Criteria Document
- Technical writing
- Scope and project definition
- Process improvements
- User Acceptance Testing
- Build Verification Testing
- Communication and Interpersonal skills
- Problem Solving and critical thinking
- Python
- Figma & Miro
Certification
- Certified Scrum Product Owner (CSPO) by Scrum Alliance
Accomplishments
- Star Employee of the Month, 06/2021, Norgic AB
- Supervised team of 30+ members.
- Cracked client's business puzzle! Documented and solved their core issue, securing a long-term partnership.
Languages
English
Advanced
C1
Urdu
Advanced
C1
Timeline
Business Analyst
Tkxel
06.2024 - Current
Business Analyst
Allied Consultants
10.2023 - Current
Business Analyst
Norgic AB
09.2020 - 09.2023
Software Quality Assurance (Intern)
Tech Incubator aka (Norgic)
09.2020 - 12.2020
IT Intern
Fauji Fertilizer Company
06.2019 - 07.2019
F.Sc (Pre-Eng) - Sadiqabad
FFC Grammar H/S School, Goth Machhi
Bachelor of Science - Computer Science
FAST NUCES
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