Raza Hussain
Sale Return Supervisor
Lahore, Punjab
Summary
Accomplished Sale Return Supervisor and Technician at Haier, adept in operations management and process improvement. Demonstrated success in enhancing team productivity and customer satisfaction through strategic planning and effective staff management. Proficient in MS Office and SAP, with a talent for fostering a productive team environment. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Sale Return Supervisor
Haier
06.2013 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managing the quality claims in warranty and out of warranty of the Lahore Region.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Technician
Haier
10.2012 - 03.2014
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
Intermediate - Fine Arts
Govt Post Graduate College
Lahore, Punjab, Pakistan 04.2001 -
Skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Goal-Oriented
Ms Office experience
SAP experience
Global Customer Care software experience
Timeline
Sale Return Supervisor
Haier
06.2013 - Current
Technician
Haier
10.2012 - 03.2014
Intermediate - Fine Arts
Govt Post Graduate College
04.2001 -
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