Rehan Chaudhry

• Recommended network security standards to management.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Coordinated technical training and personal development classes for staff members.
• Interacted and negotiated with vendors, outsource and contractors to secure products and services.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Oversaw daily performance of computer systems and immediately responded to critical technical issues to keep network up and running.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Supervised and provided direction for technical direct reports regarding network activities.
• Trained junior members of IT team regarding network and troubleshooting of data circuits.
• Managed firewall, network monitoring and server monitoring both on- and off-site.
• Managed call flow and responded to technical support needs of customers.
• Identified and solved technical issues with variety of diagnostic tools.
• Developed and designed of IT HELP DESK /Call Center systems, E-ticketing systems ITIL based frame work support and implementation for effective end user support and SLA level vendor management for depth monitoring analysis of quality of services.
• Network/Systems administration for overall network/internet security using SONIC TZ210 firewall and CISCO security appliances.
• Administering and managing V-SAT internet/intranet communications between nationwide offices.
• Responsible for Identification of need for any increase or reduction in hardware based on Capacity Plan, and raising Requests for Change (RFC) for implementation of those changes.
• Overall responsible and supervising/ 1st level Helpdesk Support as well as monitoring systems feedback and administering /procurement Hardware /Software and desktops and wide variety of laptops/notebooks and mini NAS storages devices.
• Safeguarding overall IT infrastructure /inventorying equipments and developing specific policies and memos for further proper user of hardware/software.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Coordinated secure system access of users to various department systems and platforms.
• Implemented and maintained technology and software budget.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Oversaw development and implementation of improvements to support network operations.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Interacted and negotiated with vendors, out sources and contractors to secure products and services.
• Built, repaired and installed computer-related hardware based on deployment procedures.

• Delivered on-site IT and technical support for 1500 staff and executive level non technical staff.
• Set up staff workstations with PCs, Macs, phones and laptops.
• Upgraded and expanded network systems and their components.
• Documented all server and network problems and other unusual events detail.
• Kept up-to-date new developments computer and network vulnerabilities.
• Troubleshot and maintained all networking devices and infrastructure across enterprise including Switches, Routers and Firewalls.
• Designed and implemented networks collaboration with project engineers.
• Completed remote repairs involving software solutions and hardware repairs.
• Built server systems and installed into racks.
• Orchestrated integration and communication of software upgrades.
• Performed software installations and upgrades to UNIX or Windows operating systems.
• Contributed to development, administration and testing of disaster recovery plans.
• Spearheaded inventory control measures to replenish and maintain IT equipment.
• Created nightly jobs for database backups.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Implemented internet and intranet applications on multiple platforms.
• Configured and tested Windows Server operating systems with roles features.
• Tested software remotely and onsite for server sets to maintain operational readiness.
• Conducted routine and emergency maintenance of assigned data center equipment.
• Designed and evaluated WAN and LAN connectivity technologies.
• Performed network security design and integration duties.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Identified and resolved network congestion issues and bottlenecks.
• Diagnosed and executed resolution for network and server issues.
• Planned and implemented upgrades to system hardware and software.
• Developed and documented network policies, procedures and standards.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Led server infrastructure development, quality assurance, staging and production systems.
• Installation, configuration, and new design and development of LAN and WAN operations and V-SAT Internet access designing for country wide branches and internet access.
• Microsoft Active Directory Based Infrastructure connectivity throughout twenty cities with proper design VPN security branches wide replication of Microsoft Active Directory based network using ADS, NTDS database of Active Directory sites & services and development of domain trust.
• Writing, weekly, monthly, quarterly high quality reports to “IT Director” and to top level management of as per standard required reporting procedures.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies
• Handled incoming and outgoing mail
• Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows
• Offered technical support and troubleshot issues to enhance office productivity
• Prepared project documents, reports, and brochures

• Supervised and provided direction for technical direct reports regarding network activities.
• Recommended network security standards to management.

Historical measurements.

• Managed firewall, network monitoring and server monitoring both on- and off-site.
• Managed call flow and responded to technical support needs of customers. Identified and solved technical issues with variety of diagnostic tools.
• Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
• Deployed antivirus and security solutions throughout entire system network.
• Conducted comprehensive system audits on regular basis.
• Comprehensively maintained stability of essential data backups on nightly basis.
• Arranged staff-development programs such as training and workshops for staff at every level.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Identified and immediately resolved issues with network devices.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Monitored system performance and responded to alerts.
• Recommended development of plans for systems development and operations.
• Developed exhaustive data reports and analysis to upper-management.
• Refined existent IT policy and guidelines company-wide, resulting in 50% fewer incident reports.[Number]% fewer incident reports

• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to non-technical personnel within business.
• Managed call flow and responded to technical support needs of customers.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Managed high levels of call flow and responded Managed over 75 customer calls per day. to customer supports calls as technical support needs.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Installed and configured operating systems and applications.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for clients,
• Defined and documented technical best practices.