Razi Iqbal
Lahore
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Telesales Specialist
Secure Car Care SCC
07.2024 - Current
- Make outbound calls to potential customers from provided leads.
- Introduce and promote extended warranty products, explaining their benefits and features.
- Maintain a deep understanding of all extended warranty products, including coverage options, pricing, and terms.
Co-Founder / Senior Vice President
Callex LLC
02.2021 - 12.2023
- Lead overall operations, ensuring seamless execution of business strategies and alignment with company goals.
- Managed critical departments including dialer, data, Quality Assurance (QA), verification, and Human Resources (HR), ensuring optimal performance and collaboration.
- Successfully handled client interactions and fostered strong client relationships.
- Streamlined salaries and attendance tracking processes, optimizing HR functions to enhance efficiency and accuracy.
- Spearheaded hiring process, conducted interviews, and built a high-performing team to Support Company's growth and objectives.
Patient Care Assistant
Medrevn LLC
04.2020 - 02.2021
- Scheduled and rescheduled Doctors' appointments with precision and consideration for medical professionals' schedules and patient preferences.
- Conducted thorough eligibility and insurance activation checks prior to appointment scheduling, ensuring accurate billing and reducing potential discrepancies.
- Acted as liaison between healthcare facilities and billing team by making proactive calls to hospitals, expediting billing-related inquiries, and fostering effective collaboration.
- Proficiently utilized billing software, including Kareo to facilitate collection of co-pays, ensuring transparent financial transactions and contributing to revenue optimization.
Business Development Executive
Support Solutions Hub (PVT) Ltd
11.2018 - 04.2020
- Identified new business opportunities and nurtured client relationships.
- Developed effective marketing strategies to promote company services.
- Collaborated with cross-functional teams to deliver tailored solutions to clients.
- Achieved 20% revenue growth within the first year of tenure.
- Conducted market research and competitor analysis to stay ahead in the industry.
Senior Telesales Specialist
Apoyo Tech (Pvt.) Ltd.
04.2018 - 10.2018
- Led team of telesales professionals, providing training and guidance.
- Exceeded monthly sales targets consistently for period of 6 months.
- Implemented sales tactics that increased customer conversion rates by 15%.
- Maintained detailed records of all calls made, resulting in accurate reporting data for management review purposes.
- Improved call quality by implementing feedback from coaching sessions and performance evaluations.
Telesales Specialist
Ovex Technologies Pakistan (Pvt)
01.2017 - 04.2018
- Conducted outbound sales calls to prospective customers.
- Demonstrated product knowledge and addressed customer inquiries.
- Achieved recognition as a top-performing telesales specialist.
- Collaborated with the marketing team to optimize lead generation efforts.
- Maintained accurate records of sales activities and customer interactions.
Business Development, Sales & Marketing Manager
SKIF Enterprises Private Limited
08.2015 - 01.2017
- Developed and executed sales, marketing, and supply chain strategies for company's products, ensuring seamless integration across departments.
- Identified new business opportunities, expanded customer base, and optimized supply chain processes to meet increased demand.
- Oversaw sales team, provided training to enhance their performance, and collaborated with supply chain team to improve order fulfillment and delivery times.
- Conducted market and supply chain analysis to stay updated on industry trends, competitors, and best practices.
- Successfully negotiated key partnerships with major clients and suppliers, resulting in 25% revenue increase and 15% reduction in procurement costs.
- Implemented inventory management systems and streamlined logistics operations, improving overall efficiency and reducing lead times.
Education
Master of Science - Logistics, Material and Supply Chain Management, Business Administration And Management
National College of Business Administration & Economics
Lahore, Punjab, Pakistan 04.2019 - 05.2021
B.Com - Accounting And Finance
University of The Punjab
04.2017 - 05.2018
HNC Diploma - Marine Engineering
Maritime Training Institute
Karachi, Sindh 01.2014 - 08.2015
FSC - Science Education
Punjab Group Of Colleges
Lahore, Punjab 01.2012 - 06.2014
Skills
- Business Development
- Problem-Solving
- Self-Motivation
- Training and Development
- Market Research
- Negotiation
- Marketing and Advertising
- Multitasking Abilities
- Task Prioritization
- Time management
- Balanced Work Ethic
Certification
Advanced Fire Fighting, 08/01/15
Timeline
Telesales Specialist
Secure Car Care SCC
07.2024 - Current
Co-Founder / Senior Vice President
Callex LLC
02.2021 - 12.2023
Patient Care Assistant
Medrevn LLC
04.2020 - 02.2021
Master of Science - Logistics, Material and Supply Chain Management, Business Administration And Management
National College of Business Administration & Economics
04.2019 - 05.2021
Business Development Executive
Support Solutions Hub (PVT) Ltd
11.2018 - 04.2020
Senior Telesales Specialist
Apoyo Tech (Pvt.) Ltd.
04.2018 - 10.2018
B.Com - Accounting And Finance
University of The Punjab
04.2017 - 05.2018
Telesales Specialist
Ovex Technologies Pakistan (Pvt)
01.2017 - 04.2018
Business Development, Sales & Marketing Manager
SKIF Enterprises Private Limited
08.2015 - 01.2017
HNC Diploma - Marine Engineering
Maritime Training Institute
01.2014 - 08.2015
FSC - Science Education
Punjab Group Of Colleges
01.2012 - 06.2014
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